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岗位职责
1.健全各种问讯资料。
2.掌握客房预订情况，向部门经理报告重要团体和客人的订房情况，检查VIP通知单的发送情况，负责VIP接待工作的落实。
3.处理总台工作中的差错，处理宾客有关投诉。
4.负责总台财产、设备的使用管理和保养工作，及各类资料的收集、存档及管理工作。
5.检查每日的报表是否有误，并及时纠正。
6.建立体质良好的宾客关系，努力增加客房销售。
岗位要求
1.有良好的英文沟通能力，可以英文面试；
2.有良好的团队领导精神及执行力。工作认真负责，作风正派；
3.熟练掌握前厅部工作的各个环节和程序；
4.身体健康，品貌端正，气质高雅；
5.掌握酒店管理基础知识，善于同宾客交往、沟通，处理周到、果断，能独立处理各种投诉。
语言能力：英语-熟练 中国普通话-精通计算机能力：熟练
位求职者投递了该职位，你的简历匹配度为
你的综合竞争力排名为第
名
北京朝阳区青年路7号院达美中心1号楼 
住房租赁--服务式公寓
100-499人
私营．民营企业
北京达美奥克伍德华庭坐落于北京市朝阳区达美中心广场，位于CBD东扩区核心地带，是集住宿、休闲为一体的豪华型酒店式服务公寓。我们拥有从一居到三居，共171间多种格局的客房，客源包括世界五百强企业的商务客人及外国驻华使馆人员等。Oakwood Residence Damei, Beijing located at Damei Center, Chaoyang District, Beijing, which is in core area of CBD Beijing eastward expansion area. As a deluxe service apartments, the property integrate Accommodation and Leisure as a whole, including 171 rooms with variety pattern which from studio to three-bedroom apartments. Our guests are business travelers from fortune 500 companies and embassy staff, etc. 北京达美奥克伍德华庭为北京达美投资有限公司投资，由全球最大的服务式公寓品牌雅诗阁管理公司进行管理，将以雅诗阁服务标准向客户提供专业化优质服务，致力于成为全球最值得信赖的豪华舒适居家场所。 Oakwood Residence Damei, Beijing is owned by Beijing Damei Investment Co. Ltd, who invited the biggest service apartment management company in the world - ASCOTT Worldwide to manage the property, which will provide professional service to guest base on ASCOTT Rules, and committed to become worldwide most trusted luxurious and comfortable residence. 作为酒店及酒店公寓业的全球领先者，雅诗阁是世界上最具创意的酒店及酒店公寓业和房地产公司之一。雅诗阁提供全面的住宿选择，从装修精美优雅的酒店和酒店公寓到现代化精巧设计的客房,一切专为商务和休闲旅行者、外派行政人员和其他住客的需求所特别设计。The leading global company in hotel and serviced apartment management, Ascott is the most innovative hospitality, corporate housing and real estate companies in the world. Ascott provides a comprehensive range of award winning accommodation options from elegant furnished hotel and residences to modern, sophisticated design led studios catering to business and leisure travelers, relocating executives and all guests seeking a relevant place to enjoy. 雅诗阁赋予我们竞争的优势，使我们在竞争中与众不同，处于竞争前列，吸收并留住优秀的员工。作为一名雅诗阁的成员，你将为你的工作感到骄傲，并能得到：ASCOTT gives us competitive advantage that makes us different from the others, and keep us at the top, to attract and retain outstanding employees. As a member of Ascott you will be proud of your job and get following chances: *职业晋升机会Promotion Prospect *有架构的培训 Structured Training*有竞争力的工资及福利 Competitive Salary & Benefit*更好的工作环境Better Work Environment *公司的繁荣和持久Prosperous and Sustained
