尽炫自我

    职位:前台领班 Front Desk Shift Leader

  • 职位性质:全职
  • 工作地区:北京市海淀区
  • 招聘人数:1人
  • 学  历:大专
  • 工作经验:2年以上
  • 所 在 地:北京市
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:不限
  • 计算机能力:熟练
  • 语言要求:英语(熟练)
  • 国际联号工作经历:不限
  • 薪资待遇:3.7千-4.1千
  • 职位有效期:2020-05-28至2020-07-27

岗位职责/职位描述

Key Responsibilities 主要职责:


1.Checks all disciplines and procedures in daily work to supervise staff provide high quality service for guests.

检查员工工作纪律及工作程序,督导员工按照程序和标准为客人提供高效优质的服务。


2.Gives guests immediate and complete attention to their requests and complaints and respond promptly and tactfully, report to supervisor if he/she can not solve it and assist them in handling the complains.

对客人的要求和投诉应给予及时的关注,及时作出积极反应,遇到不能解决的问题直接上报,并协助上级尽快解决问题。


3.Monitors guest service to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service.

确保优悦会员能获得最大利益,回头客及贵宾都能受到特别的关注。


4.Monitors the performance of check in, check out and room change according to the established procedures and check the accuracy of the information in PSB systemon time.

按照临时人员入住登记条例规定督导员工认真办理入住退房手续,按时检查PSB传输情况。