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  • JW万豪-我心所属之地

上海国际旅游度假区万怡酒店

职位:值班经理/夜班经理
  • 职位性质:全职
  • 工作地区:上海市
  • 招聘人数:若干
  • 学  历:不限
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:不限
  • 国际联号工作经历:不限
  • 薪资待遇:6千-8千
  • 职位有效期::2020-09-24至2020-10-24
职位描述

Under the general direction of the Front Office Manager, and within the limited of established  and local hotel policies and procedures, provides supportive functional assistance to all departments; interact with guests and members of the community.   Coordinates with all departments in the hotel Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the Hotels Group and the brand ethos.   

按照酒店集团标准,在前厅部经理领导下,为客人及所有部门提供帮助,与酒店内的其他部门合作,围绕信任,廉政,尊重,团队和服务五项核心价值,增强员工的工作氛围,发扬团队精神。 

1. Directs, supervises and co-ordinates the activities of At Your Service Operator.

领导,主管和协调接线房员工的日常工作。

2. Ensures the proper maintenance, repair and use of all Telephone Exchange equipment and facilities, including guest room telephones and paid telephones; initiates requisitions for necessary spare parts.

确保所有电话程控设备和设施的正常维护、维修和使用,包括客人房间电话和预付费电话,如有需要则采购其他必要部件。

3. Maintains close liaison with local telephone company to utilize their services regarding training, employment and proper mechanical operation. Works closely with repair and maintenance crew.

与当地电话公司保持密切的合作关系以使用他们的服务,包括培训,雇用和适当的机械操作。与工程部员工密切合作。

4. Develops and implements procedures for:

发展并执行以下的操作程序:

(a) proper handling of calls    

适当处理电话

(b) efficient operation of paging system 

高效的呼叫系统操作

(c) message taking     

信息记录

(d) compliance with requests of a special nature (e.g. wake-up calls)  

对特殊要求态度良好(比如:起床闹玲服务)

(e) efficient operation of BGM (background music) 

高效的BGM操作(背景音乐)

(f) strict compliance of time schedule for car paging  

准确地与时刻表核对叫车服务

(g) compliance with requests for additional local lines for offices and concessionaires with access to outside lines.

 满足酒店打外线或从酒店办公室和部门打至外线的要求。

5. Checks particulars of toll charges by telephone company against traffic sheets for discrepancies and pay station commissions; checks rental charges by trunk lines against the record of serviceability of trunk lines during the period in question.

和电话公司核对电话费用差异和设备租用费用,在有问题期间根据电话线路可用性记录通过电话检查租用费用。

6. Investigates complaints regarding telephone service and personnel; takes appropriate action.

调查有关电话服务和员工的投诉,采取适当行动。

7. Prepares and/or approves work schedules, requisition, etc.                 

 准备和 / 或批准工作日程表,采购计划,等等。

8. Ensures that enough At Your Service Operator are available to service calls at all times, that all calls are handled properly. 

确保时刻保持接线员人数充足,能及时适当的接电话。

9. Sets-up office clerical systems, records and reports. Periodically arranges and publishes departmental telephone directory.    

设定办公文书系统,记录并作报告。周期性安排并公开部门电话目录。

10. Recommends new telephone set-ups and equipment to management for greater efficiency for savings.      

介绍新的电话设置和设备以便更高效节省的管理。

11. Conducts preliminary selection interviews of candidates for positions in his section taking into account standards of personnel quality of the Hotel.   

对应聘该部门的人员进行初步面试,对方必须符合酒店的标准。

12. Conducts orientation for new hires for his section advising them in writing of the standards against which performance of their subordinates will be evaluated. 

对部门新员工的迎新培训并书面通知他们的表现将被评估。

13. Initiates Commendations and Misconduct Notices.     

拟定奖励表和不正当行为通知。

14. Appraises performance of subordinates and recommends appropriate action basing on results of rating.         

根据情况表扬员工的表现和推荐良好的行为。

15. Identifies training needs of subordinates of personnel within his section, specifically on efficiency and courtesy.       

如有需要则进行部门内部人员培训,特别是在效率和礼貌方面。

16. Performs duties of At Your Service Operator when necessary.  

需要时进行电话接线员的工作。