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1. 作为沟通枢纽中心,负责接听客人及部门之间的电话并正确传达信息。
As the center of communication, responsible for receiving incoming calls from guest, in/out of department and convey it through proper channel.
2. 按照酒店的电话接听标准接听电话,在电话记录本上记录所有电来电话,传达来电信息给相关人员,内容包括:
Answers all calls according to established phone etiquette standards, records in the telephone log book all phone calls, communicates incoming information to all concerned parties, including
Guest requests顾客需求
Maintenance requests 维修要求
Laundry & valet requests 洗衣要求
Room status updates 房态更新
Room changes 换房
Rush rooms 赶房
Group arrivals and departure info团队预抵和离店信息
VIP information 贵宾信息
Late check out rooms 延迟退房
Discrepant rooms 差异房
Minibar consumption 迷你吧消费
3. 对于客房、公共区域、布草房和洗衣房的问题及时联系相关人员。
Communicates with person concern on matter of the hotel specially guestrooms, public area, linen and laundry sections.
4. 倾听并记录客人的问题和投诉,确保所有顾客的投诉有效并礼貌的处理。
Listens to and records any guest problems or complaints, ensures that all guest complaints are handled efficiently and politely
能力要求:
Specifications:
高中及以上学历
Senior High School or above
基本的英语口语及书写
Basic in oral and written English
流畅的中文和良好的沟通技能
Fluent in dictation Chinese Good communication skill;
显著的计划能力
Apparent planning ability;
良好的客房操作技能并熟知客房标准操作流程
Good knowledge about the technical and HSKP SOP
适应灵活的工作时间
Willing to work extended hours when required
湖之水,静谧优美如诗如歌,亦能激起心底波澜。裸心泊是你回归自然的港湾。这里不止是一个度假胜地,就如同水之形,无法定义。听从你的内心,去塑造独一无二的度假体验。裸心泊是裸心以江南水乡意境为灵感倾力打造的高端度假村,坐拥蕴含深厚水乡文化的苏州太湖湖畔。拥有92间各具特色的主题客房,2个特色餐厅,世界级的裸叶水疗中心,以及能体验传统手工艺的苏艺村。裸心泊以“苏泊水境”为特色,推出了丰富多样的水岸活动,带来不同季节的度假新体验。Welcome to naked Water. Inspired by Taihu Lake’s serenity and grace, naked Water brings fluidity and poetry into the resort experience. We hope you can enjoy your visit, and indulge in this new found contemporary luxury.Born of the area’s rich culture and eternal grace, naked Water takes the form of a traditional Suzhou community at Taihu’s lakeside, enhancing the luxury resort experience with nature and heritage. naked Water comes with 92 themed guest rooms, 2 restaurants, a world-class naked Leaf Spa and a Su Village for crafts and arts. As the harbour for your return to nature, naked Water is the much-deserved getaway for anyone in search of both a cultural and natural escape.热爱生活、热爱酒店;善于学习,敢于担当;团队至上,倡导绿色; Love your life, love hotel; Being good at learning, and responsible; Team comes first, GREEN advocator.Fun, Fresh, Green, Great