宾客服务经理 Guest Service Manager
6千-8千
停止招聘
发布于 04-20
宾客服务经理 Guest Service Manager
6千-8千
苏州 | 3年以上 | 大专 | 招1人
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职位描述

主要工作职责RESPONSIBILITY:

 

协调所有相关部门和团队成员,确保客人的要求和期望得到正确处理

Coordinate with all relevant departments and team members daily to ensure that the guests’ requests and expectations are correctly handled.

协助主管完成整个物业服务的最高标准,确保完成客人的满意度。

Assist the Head Host in delivering the highest standards of service throughout the property ensuring complete guest satisfaction.

确保所有客人的喜好都能有效记录在客人的历史档案中。

Ensure all guest preferences are effectively recorded in the Guest History Profile.

负责并确保客人的投诉和评论及时处理,并及时处理。所有客人的投诉必须汇报至前厅部经理

Own all relevant service recoveries and ensure that guest complaints and comments areinvestigated and dealt with in a timely manner. All guest complaints must be brought to the attention of the FOM.

积极参与部门培训计划,确保所有的前厅部员工具备必要的技能,有效地完成他们的职责做好管家培训导师的角色。

Actively participate in the departmental training program to ensure that all Front Office team members possess the necessary skills to perform their duties effectively and efficiently. Fulfill the role of coach and mentor to senior Hosts and Hosts.

鼓励有效的跨部门沟通,以促进团队合作和积极上进的氛围。

Encourage efficient and effective inter-departmental communication to promote a climate of teamwork and motivation.

准备日常的报表给到总管家与前厅部经理。

Prepare daily report for Head Host and FOM


能力要求SPECIFICATION

 

三年以上宾客服务或酒店工作经验,并一年以上管理经验,或同等教育经验相结合

3 years of guest service / hotel experience with one year in a management  cpacity,

or an equivalent combination of education and experience

根据运作的大小及复杂性,经验类型和等级可有稍许不同

Type and level of experience required may vary slightly based on size and complexity

of operation

其他要求
国际联号工作经历:优先
语言能力:英语-熟练
计算机能力:熟练
年龄要求:28-35岁
现居地:苏州
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公司地址
苏州市高新区北太湖大道199号
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职位联系人
人力资源部
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  • 酒店业--国内高端酒店/5星级
    行业
  • 100-499人
    规模
  • 国有企业
    企业性质
湖之水,静谧优美如诗如歌,亦能激起心底波澜。裸心泊是你回归自然的港湾。这里不止是一个度假胜地,就如同水之形,无法定义。听从你的内心,去塑造独一无二的度假体验。裸心泊是裸心以江南水乡意境为灵感倾力打造的高端度假村,坐拥蕴含深厚水乡文化的苏州太湖湖畔。拥有92间各具特色的主题客房,2个特色餐厅,世界级的裸叶水疗中心,以及能体验传统手工艺的苏艺村。裸心泊以“苏泊水境”为特色,推出了丰富多样的水岸活动,带来不同季节的度假新体验。Welcome to naked Water. Inspired by Taihu Lake’s serenity and grace, naked Water brings fluidity and poetry into the resort experience. We hope you can enjoy your visit, and indulge in this new found contemporary luxury.Born of the area’s rich culture and eternal grace, naked Water takes the form of a traditional Suzhou community at Taihu’s lakeside, enhancing the luxury resort experience with nature and heritage. naked Water comes with 92 themed guest rooms, 2 restaurants, a world-class naked Leaf Spa and a Su Village for crafts and arts. As the harbour for your return to nature, naked Water is the much-deserved getaway for anyone in search of both a cultural and natural escape.热爱生活、热爱酒店;善于学习,敢于担当;团队至上,倡导绿色; Love your life, love hotel; Being good at learning, and responsible; Team comes first, GREEN advocator.Fun, Fresh, Green, Great
苏州市高新区北太湖大道199号
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