Front Desk Service Agent前台接待
3千-4千
投递简历
发布于 02-07
Front Desk Service Agent前台接待
3千-4千
厦门 | 2年以上 | 学历不限
投递简历
收藏
微信
这个职位不错扫给好友看看
举报
职位福利
职位描述

·Attend daily briefings conducted by the Assistant Front Office Manager/Guest Service Manager at the beginning of each shift
每班上岗前参加前厅副经理/宾客服务经理主持的交班会

·Maintain cash float and accurately handle monies at all times.
任何时候确保备用金充足和准确

·Review arrival information on a daily basis; VIP, HHonor, Regular guests, Groups, special requests etc.
每班检查当日抵店客人信息,包括贵宾、希尔顿荣誉会员、回头客人、团队的情况以及特别要求

·Check house status.
查看房间状态。

·Assign the rooms according guest’s request, preference and rooms control policy. Set up pre-registered and VIP reservations.
按照客人的订房要求和喜好以及房间控制的政策分房。准备需要预分配的房间和贵宾预订。

·Performs room, rate and/or name changes.
执行房间、价格和/或名称更改。

·Check in individual guests and group.
执行换房,改价或更改姓名。

·Check all arriving tours and do room assignments. Make copies of final tour list.
查看预抵团队并分配房号

·Check out individual guests and groups.
为团队和散客办理退房手续。

·Review the name billing for the departure VIP/Long staying/group/meeting group’s billing, and make the necessary preparation.
提前查看预计退房的贵宾/长住客/团队/会议团队的账单,并做必要的准备。

·Complete the Scanning and sending guest` s ID/Passport information by shift according to the policy by local PSB.
严格按照当地公安机关的要求做好入住客人证件扫描和资料上传

·Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
通过观察或与其他同事的交流预见客人的需求,提供快速高效以及个性化的服务。

·Consistently strive to meet and exceed the expectations of both internal and external guests.
始终努力达到和超越外部和内部客人的期望。

·Demonstrate comprehensive knowledge of Front Office procedures and computer system such like OnQ and key card system.
充分掌握前厅的产品和电脑系统操,例如OnQ 和钥匙卡系统。

·Maintain good knowledge of the Hilton Honors , ensuring correct handling, prepares reports and actively participates in enrolling new members.
维持对希尔顿荣誉客会计划的高度了解,确保正确处理、准备报告并积极参与发展新会员。

·Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction.
对客人的要求反应迅速,主动承担责任满足客人的需求。

·To check all mails messages, packages and other items held for arrival guest.
检查是否有预抵客人的邮见,包裹和其它物品。

·Use guest name whenever possible in accordance with hotel standards.
按照酒店的标准称始终称呼客人的姓名。

·Handle guest messages, facsimiles and mail, ensuring that the information is passed on are accurate, complete and promptly delivered.
处理客人的留言,传真和邮件,确保上述信息准确、完整、迅速的送达客人。

其他要求
国际联号工作经历:优先
语言能力:英语-熟练
比比竞争力
目前共有 位求职者投递了该职位,你的简历匹配度为 你的综合竞争力排名为第
用「最佳东方」APP扫一扫查看你的竞争力分析
公司地址
厦门市思明区曾厝垵龙虎山路6-8号
导航
职位联系人
人力资源部
对这个职位感兴趣? 最佳东方APP扫一扫 直接和HR聊一聊吧~
--
简历处理率
该企业7天内简历处理的比例
--
简历处理用时
该企业7天内简历处理的效率
--
消息回复用时
该企业7天内消息回复的效率
  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 外商独资.外企办事处
    企业性质
Curio Collection by Hilton is a global set of remarkable upper-upscale hotels handpicked for their distinct character and personality.Curio Xiamen is the unique seaside hotel in this historic port city, standing in the center of the most artistic“ fishing village” Zengcuoan with more than 800 years history, which is one of the most popular tourism destinations of Xiamen. The Hotel is close to the popular attractions, such as Zengcuoan, Xiamen University and Baicheng Beach etc, with major corporations nearby. It is only10-minute distance to downtown (Zhongshan Road) and 22 minutes to Xiamen international Airport. Our tastefully-appointed hotel features the modern conveniences suited to the tourists, business traveler, young couples, families, while showcasing the authentic local fabric, along with a great location and inspiring service for guests’ exploration and discovery of local culture, lifestyle and sceneries.格芮精选品牌是希尔顿集团旗下一个集全球超豪华酒店特色的精选,一家为您甄选全球极具独特魅力及个性的酒店。 厦门佳逸酒店,希尔顿格芮精选酒店是厦门这座充满历史意义的港口城市中别具一格的海滨酒店,坐落于曾厝垵这个源远流长的“渔村”的心脏位置。毗邻各大公司及广受欢迎的旅游景点,如曾厝垵,胡里山炮台,厦门大学和白城海滩等。酒店周边交通四通八达,10分钟车程可到市中心(中山路),22分钟可抵达厦门高崎国际机场。酒店提供现代化便利设施,拥有绝佳的地理位置和休闲娱乐设施,厦门佳逸酒店,希尔顿格芮精选酒店将以国际标准完美诠释曾厝垵和厦门本地渔村和华侨文化,为宾客缔造探索与发现的人文文化、生活方式与自然风光之旅。 卓 越 起 点,无 限 可 能!Benefits for Team Member 员工福利1. Duty Meals免费用餐Duty meals per working day will be provided to all team members.所有团队成员可在员工餐厅免费用餐。2. Team Member Dormitory免费员工宿舍Team Member dormitory will be provided to non-local team members with air condition, refrigerator, washing machine, bed linens and WIFI.酒店为非本地成员提供舒适的团队成员宿舍,配备空调、洗衣机、床上用品及WIFI。3. Social Benefits全面的社会保险Full social insurance, housing fund will be offered to all team members.提供养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金。4. Team Member Travel Program团队成员入住优惠价It is our policy that team members can benefit from team member rate when rooms are available.希尔顿成员可在全球姐妹酒店享有非常优惠的员工入住优惠价。5. Leave Benefits假期福利We provides our team members with several types of leave including public holiday, annual leave, paid medical leave, maternity leave, marriage leave, compassionate leave and etc.提供法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等假期。6. Team Member Awards团队成员嘉奖We will award whoever dedicates to work as Team Member of Month, Team Member of Year and etc.酒店将定期进行月度优秀成员、年度优秀成员、悦客计划、部门认可等表彰。7. Team Member Training System团队成员培训In Hilton Worldwide, we provide online courses (in the Hilton Worldwide University), class training, cross training in sister hotels and internal transfer opportunities for all full-time team members.我们提供在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会以及集团内部调动机会。8. Variety of Activities团队成员活动Hotel will organize a variety of activities for team members regularly.酒店人力资源部会定期为团队成员举办各种丰富多彩的活动。Recruitment Day 招聘接待日:Tuesday to Friday: 10.30am – 11.30am;2.00pm – 5.00pm周二至周五:上午10:30 - 11:30;下午2:00 - 5:00(请提前做好面试预约)Contact Number 联系方式:联系电话:0592-2270860联系人:人力资源部Address for interview应聘地址:B2 Floor, HR Office,No.8, Zengcuoanbei Road, Siming District,Xiamen City厦门市思明区曾厝垵北路8号负二楼人力资源部Transportation Information交通信息Please take No. 20, No.52, No.135 to Zengcuoan West Road Station, then about 3 minutes walking distance to office.Please take No.2, No.52, No. 87, No.92, No.310,to Keji Middle School Station, then about 5 minutes walking distance to office.可乘坐20路、52路、135路公交车于曾厝垵西路站,步行3分钟左右即可到达。可乘坐2路、52路、87路、92路、310路公交车于科技中学站下车,步行5分钟左右即可到达。  Please bring an inch photo in color, ID card, a copy of your certificates and resume.求职请携带近期彩色1寸照片,身份证、相关学历或岗位资质证明原件及复印件、简历扫描下方二维码,关注微信公众号“Curio XM领航者加油站”,随时了解酒店一手信息。Looking forward seeing you!期待您的到来!
厦门市思明区曾厝垵龙虎山路6-8号
导航
联系我们
  • 服务热线:400-826-0101 (9:00-18:00)
  • 杭州总部:0571-88866108 (9:00-18:00)
  • 服务邮箱:service@veryeast.com
  • 联系我们

扫码下载最佳东方APP

扫码关注最佳东方微信号

未经veryeast.cn同意,不得转载本网站之所有招聘信息及作品 | 最佳东方版权所有©2003-2021