招聘FD Supervisor前台主管_武汉卓尔万豪酒店招聘信息-最佳东方

MAJOR FUNCTION 主要功能：

Overlooking and managing the entire operation of the Front Desk as well as providing leadership and direction for the department. Responsibilities include training, motivating and leading the Front Desk associates and keeping guest hospitality as the number one focus. Ensure that each associate has sufficient resources to perform his or her job well, and constantly seek to improve the methods to meet the guests’ needs. Be able to manage all daily operational tasks in an efficient and regular manner. Coordinate the shift operations in accordance to the corporate and local standard operating procedure (LSOP), emphasizing on guest hospitality and directing associates to work together as team, presenting them as a professional, proactive and well-informed Guest Service Associates. Ensure that all outstanding guest or operational issues are resolved in a timely and professional way. Maintaining a good relationship with other departments especially Housekeeping, Security and Sales.

JOB SPECIFICATION 职位要求 :

· Minimum 1years Front Desk working experience in the international hotel chain with at least 2 years

· Demonstrated strong communication and hospitality skills.

· Demonstrated leadership qualities

· Should be fluent in Fidelio/Opera computer operations.

武汉卓尔万豪酒店是万豪国际集团入驻武汉的第一家万豪品牌酒店，坐落于宏图大道武汉客厅。其外部建筑设计以极具中国红特色的现代感典籍叠摞造型为武汉客厅增添了别具一格的文化气息。酒店距天河机场及汉口火车站仅30分钟车程，负一层与3条地铁通道相连接，是前往地铁换乘中心的便捷选择。酒店拥有368间精致典雅的客房，包括22间套房，6层万豪行政楼层。所有的客房宽敞舒适、设计典雅，提供高速宽带上网服务。浴室也独具特色，每间都拥有独立的浴缸和淋浴房。2200平米的超大面积，高空间无立柱，设计巧妙，设施完善，共由一个随时分隔成3部分的大型宴会厅、1个宴会休息大厅、6个会议室组成。所有的多功能厅均配有完备的灯光音响系统以及高速无线宽带上网接入。酒店设有各具特色的中、西餐厅及美式扒房。无论是商务会议，还是休闲娱乐的社交活动，一应俱全的酒店设施和贴心专业的服务将会让您宾至如归。万豪国际集团是全球最大的酒店集团，创建于1927年，总部设于美国马里兰州的贝塞斯达市，在全球130多个国家和地区拥有逾7000家物业万豪万豪国际集团运营并特许经营多家酒店及分时度假酒店。集团旗下30个领先酒店品牌，全球雇佣约650000名员工，在全球被评为“最佳雇主“。因为我们的企业文化尊重差异性和独特性，万豪国际集团一直以来致力于开启机遇之门，支持并开发员工的最大潜能。这就是为什么那么多员工为找一份工作而来，却为了职业生涯而留在了万豪。万豪一直秉承着创始人J.W.万豪先生的理念：“如果我们照顾好我们的员工，他们将照顾好我们的客人，我们的客人将再次回来。”