招聘AYS Manager为您服务中心经理_武汉卓尔万豪酒店招聘信息-最佳东方

MAJOR FUNCTION 主要功能：

The overall organization as well as the operation of the Delighted To Serve department. To provide leadership and direction for the department; responsibilities include training, motivating and managing the DTS staff and keeping guest hospitality as the number one focus. Ensure that each associate has sufficient resources to perform his or her job well, and constantly seek to improve the methods to meet the guests’ needs. Be able to manage all daily operational tasks in an efficient and regular manner. Coordinate the shift operations in accordance to the corporate and local standard operating procedure (LSOP), emphasizing on guest hospitality and directing associates to work together as team, presenting them as a professional, proactive and well-informed Guest Service Associates. Ensure that all systems are functioning including FCS Call Accounting system, OPERA/ FCS Interface, Fidelio, Micros and Windows. Ensure that all outstanding guest or operational issues are resolved in a timely and professional way. Well versed in Front Office operations, telephone systems, Micros, Food & Beverage Systems. Maintain a good relationship with other departments especially Housekeeping, Front Office, Engineering, Room Service and Kitchen.

全面组织领导“乐意为您服务热线”的日常运作并对部门进行整体领导及方向性指导，职责包括对部门员工进行培训、激励、领导并把客人满意作为首要目的，确保部门员工有足够的资源提供对客服务并不断寻求改进方法来满足客人不同需求。能够有效及时地完成日常工作，根据集团、本地运作标准协调部门运作，强调对客礼貌礼仪并引导员工的团队合作精神，使之成为专业、积极、知识信息完全的队伍，确保所有设备保持良好状态，包括：FCS 电话计费系统， OPERA酒店管理和记录系统平台，Fidelio, Micros and Windows, 确保所有客人和其他未解决事宜能够得到及时专业的处理，特别是管家部、前台、工程部、送餐服务部及厨房.

JOB SPECIFICATION 职位要求 :

· High sense of urgency, strong guest focus and good organizational skills.

高度的紧迫感，强烈对客意识和良好的组织技能。

· 2-3 years of work experience in operator department with supervisor or manager experience, Front office experience also be requested.

总机房经理或主管相关工作经验，有前厅部工作经验。

· Well versed in Front Office Operations, PMS- Opera, Micros, Telephone Operations, equipment, programming and installation, FSC Call accounting, Fidelio/FCS Interface, Switchboard. 在前厅运作酒店管理系统Opera，餐厅餐点系统Micros，电话计费系统FCS及其联络平台，电话转接系统的操作有良好的理解。

武汉卓尔万豪酒店是万豪国际集团入驻武汉的第一家万豪品牌酒店，坐落于宏图大道武汉客厅。其外部建筑设计以极具中国红特色的现代感典籍叠摞造型为武汉客厅增添了别具一格的文化气息。酒店距天河机场及汉口火车站仅30分钟车程，负一层与3条地铁通道相连接，是前往地铁换乘中心的便捷选择。酒店拥有368间精致典雅的客房，包括22间套房，6层万豪行政楼层。所有的客房宽敞舒适、设计典雅，提供高速宽带上网服务。浴室也独具特色，每间都拥有独立的浴缸和淋浴房。2200平米的超大面积，高空间无立柱，设计巧妙，设施完善，共由一个随时分隔成3部分的大型宴会厅、1个宴会休息大厅、6个会议室组成。所有的多功能厅均配有完备的灯光音响系统以及高速无线宽带上网接入。酒店设有各具特色的中、西餐厅及美式扒房。无论是商务会议，还是休闲娱乐的社交活动，一应俱全的酒店设施和贴心专业的服务将会让您宾至如归。万豪国际集团是全球最大的酒店集团，创建于1927年，总部设于美国马里兰州的贝塞斯达市，在全球130多个国家和地区拥有逾7000家物业万豪万豪国际集团运营并特许经营多家酒店及分时度假酒店。集团旗下30个领先酒店品牌，全球雇佣约650000名员工，在全球被评为“最佳雇主“。因为我们的企业文化尊重差异性和独特性，万豪国际集团一直以来致力于开启机遇之门，支持并开发员工的最大潜能。这就是为什么那么多员工为找一份工作而来，却为了职业生涯而留在了万豪。万豪一直秉承着创始人J.W.万豪先生的理念：“如果我们照顾好我们的员工，他们将照顾好我们的客人，我们的客人将再次回来。”