• 五险一金
• 节日礼物
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 包吃包住
• 人性化管理
• 管理规范
• 技能培训
• 年底双薪

Review arrival information on a daily basis; VIP, Regular guest, Groups, special requests, etc. Follow up with Housekeeping ，Room Service and other concerned departments.
上岗前查看当天抵店客人信息，包括贵宾，团队预订及其它相关的特殊要求。及时将相关信息通知客房部和送餐部及其它相关部门。
 
 Responsible for correct registration procedure; registration card, room allocation, credit policy, etc.
负责正确使用登记程序、填写登记卡、房间分配、信用卡使用条例等。
 
Maintain good working relations with all departments, especially Housekeeping and Reservations. Checks discrepancies and out-of-order rooms, to ensure correct room status at all times.
与所有部门保持良好的协作关系，特别是客房部与预订部。检查房态差异报告以及维修房状态，确保随时保持正确的房间状态信息。
 
Responsible for correct handling of cash and cheques, credit cards, foreign currencies, vouchers and invoices.
负责正确处理现金和支票、信用卡、外币兑换业务、付款凭证以及发票。
 
Responsible for correct handling of safe deposit boxes.
负责正确处理保险箱业务。
 
Responsible for prepare activities for group arrival, correct definition of group masters to ensure correct charges.
负责团队抵店前的准备工作，确认团队总帐单以确保正确收款。
 
Responsible for prepare activities for group arrival, correct definition of group masters to ensure correct charges.
负责遵守饭店政策与服务程序，正确完成客人离店手续。
 
 Responsible for reservations, changes and cancellations when Reservation Office is closed.
负责预订部下班后的预订服务、预订变更及取消预订。
 
Report to management on deficiencies and irregularities noted in the operation.
向上级报告饭店在营业中存在的不足与缺陷。
 
 Maintain a thorough knowledge of the room rates, discounts, packages, hotel facilities, special events, etc. and ensures GSA’s knowledge of the same.
熟悉房费、折扣、包价、饭店设施和特殊活动等相关知识，同时确保接待员正确掌握这些信息。

 Responsible for correct selling status in the Reception at all times, by close liaison with Reservations.
与预订部保持紧密联系，确保前台始终处于正确销售状态。
 
 Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. Solicits assistance from Guest Service Manager or Front Office Manager if needed.
确保迅速、正确记录与解决客人投诉，尽量避免客人带着不满意离开饭店。必要时征求宾客服务经理或前厅部经理帮助。
 
Assist in preparing staff schedules, ensuring adequate staffing to meet business demands.
负责准备员工排班表以确保有足够员工满足运作需要。
 
 Assist in preparing payroll information on the due dates, to ensure correct payments.
负责在指定日期准备工资信息报告以确保正确支付员工工资。
 
Maintain good knowledge of all corporate programs, ensure GSA’s knowledge of these programs.
熟练掌握饭店所有合作促销计划，同时确保接待员熟悉掌握相关信息。
 
 Maintain good knowledge of the Marriott Member Program, ensuring correct handling, prepares reports and actively participates in enrolling new members.
熟悉万豪会员计划，确保正确处理、准备报表以及积极参与发展新会员。
 
Assist in resolving accounting matters; disputes, missing back-ups etc.
协助解决财务问题，包括有争议的帐目问题及丢失的信息备份等。

Assist in resolving accounting matters; disputes, missing back-ups etc.
确保记录所有客人意见，并向前厅部经理汇报。
 
 Assist in departmental training and assessments.
协助部门培训与评估。
 
Be alive to new ideas and system which could benefit the department and hotel.
鼓励有利于部门与饭店发展的意见与系统。
 
Assists in departmental training plan.
协助制定部门培训計划。
 
Ensure guest needs and reasonable requests are met.
确保客人需求和合理要求被满足。
 
Review arrival and next day arrival information on a daily basis, VIPs, regular guests, long staying guest, groups, special requests etc. to offer personalized service and assistance. Follow up with relevant department.
每日查看当日/次日贵宾、常规客人、长住客人、团队客人以及特别要求，提供个性化的服务与帮助，并通知有关部门。
 
 Any other duties as may be assigned from time to time.
承担其他实时被委派的职责。
 
 
 
SAFETY AWARENESS安全提示：
 
 Adhere to the hotel’s and emergency policies and procedures
坚持酒店安全制 度、紧急情况处理和规定。
 
 Log security accidents in accordance with hotel requirements
按酒店要求记录安全事故。
 
Ensure Confidentiality of User Log-ons. Ensure that Front Desk users are logged out when leaving the area.
对计算机用户登陆（程序）要保密，离开前台时，要确保已退出登陆。
 
 Be aware of Guests and Employee Safety and Security at all times by correcting situations when necessary and/or report it for immediate action.
注意客人及员工的安全，随时作出调整，报告并及时采取措施。
 
 Adhere to the hotel’s policy on using of Safety Deposit Boxes located at Reception.
按照酒店政策使用前台保险箱。
 
Maintain safety by adhering to safest policies, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors.
Ensure proper safety instructions are given before operating any equipment.
要保障安全须严格遵守安全法规，与异常情况须及时上报。建立、支持所有的安全方案。行走在湿滑地面上要留意。在操作设备之前，确保已了解了安全说明。

 上海张江海科雅乐轩酒店坐拥优越的地理位置。酒店位于浦东新区，毗邻张江高科技园区，距张江高科站（地铁2号线）仅5分钟车程，步行5分钟可抵达地铁13号线中科路站，距迪士尼乐园驱车10分钟便可抵达。 酒店拥有191间精致的客房，“聚聚乐”全日餐厅则提供美酒佳肴；时尚聚集地 WXYZ吧，交朋会友，悦享欢乐时光。同时，酒店还拥有面积达一千多平方米的会议空间，一间520平方米的宴会厅和4间时尚会议室，适合举办各类会议、聚会及庆祝活动。 在雅乐轩酒店我们期待着拥有开放空间、开放思维和开放表达的旅行者光临。雅乐轩提供独特的空间，在这里必要的格调突出社交场景充满活力的韵味（味道）；这里唯一的方向是向前推进。我们正在寻找不惧打破常规的创意自我表达者。如果您是欣赏技术前沿专题和充满活力的社交场景的人，我们诚邀您与雅乐轩酒店携手谱写未来的职业生涯。 简历请发至lucy.ji@aloft.com Aloft Shanghai Zhangjiang Haike sits on an unparalleled geographical location. Conveniently located in the Pudong District nearby Zhanghjiang Hi-Tech Park, and is only an easy 5-minutes’drive from the Zhangjiang Hi-Tech Park Station (Shanghai Metro Line 2); and the 5-minutes’ walk from the Zhong Ke Road Station (Shanghai Metro Line 13). Disney land is 10-minutes’ driving range from the hotel. Check out our 191 bright and airy, high-tech yet comfy guest rooms. “Nook” all day dinning serves delicacy; meet and Mix at WXYZ bar. Total gross meeting space is over one thousand square metres host a stylish meeting or celebration in our 520 sqm grand ballroom or a gathering in one of our 4 sleek meeting space. At Aloft Hotels we’re wired for next generation travelers who love open spaces, open thinking, and open expression. Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. We’re looking for innovative self-expressers who aren’t afraid to draw outside the lines. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels.