• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 领导好
• 员工生日礼物
• 年底双薪
• 包吃包住

职位描述 Job description
1.确保遵循品牌承诺并始终提供优异的对客服务。
Ensure the delivery of brand promise and provide exceptional guest service at all times.
2.在适当的时候为其他部门的内部客人提供优质服务。
Provide excellent service to internal customers in other departments as appropriate.
3.礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
4.与客人和同事保持基于良好工作关系的互动接触。
Maintain positive guest and colleague interactions with good working relationships.
5.记录客人点菜并及时提供产品和服务，不得无故延误。
Record the guest order and provide products and services, without undue delay.
6.熟悉并对餐厅菜单和酒单有相当的了解。
Familiar with restaurant menu and wine list.
7.向餐厅领班、主管/副理报告所有困难及问题，以便解决和跟进。
Report all difficulties and problems to captain, supervisor or assistant manager, having them follow through to make sure problems are resolved satisfactorily.
8.保持所有酒水和客人供应品的标准库存量。
Ensure par stock level of all items and guest supplies according to hotel requirement.
9.确保根据要求和运作需要做好餐前准备工作。
Ensure well prepare before the meal according to requirement and operation need.
10.清洁并重新摆设餐台和餐桌。
Ensure that the outlet is kept clean and organized, both at the front as well as the back of house.
11.根据要求准备及服务鸡尾酒。
Prepare and serve the cocktail based on the request.

任职要求 Qualifications
1.热爱服务行业，具有良好的服务意识，沟通技巧及团队合作精神。
Passion in the Service Industry, with good service awareness, communication skills, and team spirit.

   酒店位于长沙市国际高新区步步高梅溪新天地，是一所悠闲舒适的都市幽居。比邻长沙市西三环，步行亦可到达地铁站，地理位置十分便利，避开路途中的拥堵。酒店距离长沙黄花国际机场也仅有一小时车程。    酒店整体风格现代而优雅，简约，舒适而独特。满足商旅人士及家庭假日出行休闲的一切憧憬，强调社交及个性化体验，更符合年轻一代主力消费客群的需要。是长沙河西地区商旅出行，会议活动及休闲度假的首选。    酒店设有 1,615平米各种风格的活动空间，可供你举办商务会议或社交聚会。更有策划团队与餐饮团队为你提供事无巨细的鼎力协助。     福朋喜来登酒店想你所想，从柔软睡床、美味早餐、鲜煮咖啡、覆盖全酒店的高速上网接入到可口佳肴等，充分满足你的需求。    长沙步步高福朋喜来登酒店致力于为宾客提供商务与休闲完美结合的设施和服务。









缤纷超值体验尽在长沙步步高福朋喜来登酒店。