招聘宾客服务中心主管_重庆融创施柏阁/山前宋品/永乐半山酒店招聘信息-最佳东方

1.快捷及礼貌地接收、处理和确认所有通过电话、传真、电邮、销售部、CRS等渠道的房间预订

Receive and confirm all reservations from telephone、fax、e-mai、sales department、CRS and other channel in an efficient and courteous manner.

2.清楚酒店所有前台零售价、促销价、包价等价格，确保提供给客人适合的房价。

Being constantly aware of all BAR rate 、promotion、package rate, make sure offer appropriate rate to guest.

3.负责将所有预订信息录入Opera系统，例如：抵达和离店日期、房间类型及数量、正确的价格、客人姓名、联系人及联系方式、公司名称（如有）、付款方式等.

Input all reservation details in Opera, eg; arrival and departure date、room type and number of rooms、right rate、guest name、contact person and contact method、company name、mode of payment .

4.尽可能地促销房间，关注酒店入住率.

Up-selling the propery whenever possible, pay attention to hotel occupancy.

5.监管电话房的总体工作

Supervise the overall activities at the PABX room.

6.接听电话并确认电话服务员工能熟练接听电话

Answer telephone calls and ensure they are handled professionally by the Telephone Operator.

7.确保将所有长途电话留言实时递送至酒店客人处

Ensure all overseas messages are delivered to the hotel guests promptly.

8.回顾电话房的工作程序以便改进，并将建议提交给宾客服务中心经理

Review the work procedures at the PABX room for improvement and recommend to the Service Center Manager.

9.处理客人的投诉电话并向宾客服务中心经理汇报每日事务和异常情况

Handle guest complaints and report daily occurrence and irregularities to the Service Center Manager.

10.为所有电话服务下属和新员工提供适当的培训

Provide proper training to all Telephone Operators and new recruits.

11.处理客人的投诉并向宾客服务经理汇报每日事务和异常情况

Handle guest complaints and report daily occurrence and irregularities to the Guest Service Manager.

12.确定所有相关设备运转良好，包括电话系统，所有长途电话的计算机打印输出，数据转换的接口系统，语音信箱系统，唤醒电话系统以及电话等候音乐系统等。若出现反常情况应立即通知相关服务承包商

Ensure all related equipment is functioning in order. Such as the PABX system, the computer printouts on all long-distance calls, the call accounting interfaces system, the voicemail system, the “wake-up call” system as well as the “music-on-hold” system. Report any irregularities to the respective service contractor at once.

13.完成公司领导交办的其他工作

To follow up other tasks which assigned by superior

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