招聘Front Desk Manager前台经理_昆山皇冠假日酒店招聘信息-最佳东方

.Oversee night audit function and preparation of daily financial reports.

·Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.

· 监管夜审工作并准备每日财务报告。

· 开发各种计划，通过前台散客管理和追加销售从而提高客房入住率和平均每日房价。

PEOPLE:

· Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.

· Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.

·Ensure staff is properly trained on systems, security and cash handling procedures, and service and quality standards.

员工团队：

· 处理员工日常事务，计划并分配工作，为每个员工设定工作绩效目标。为员工提供教导、辅导并给予定期反馈，协助解决各种员工矛盾，提高团队成员的绩效。

· 对全体员工实施教育与培训，确保所有工作符合国家、各省市与地方的法律和安全法规。确保员工接受适当的培训，保证为他们配备完成工作所需的各种工具和设备。

· 确保员工获得与操作系统、安全、现金处理流程、服务和标准有关的恰当培训。

GUEST EXPERIENCE:

·Ensure front office staff provides guests with prompt service, professional attention and personal recognition.

· Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.

·Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.

宾客体验：

· 确保前台员工为宾客提供快捷、专业和个性化的服务。

·确保宾客抵达酒店时受到欢迎和问候，把握时间和宾客进行交流。以恰当的方式对宾客的投诉予以回应，通过与宾客建立良好的关系并获取反馈，不断提升宾客满意度。

·对前台和公共区域进行例行检查，若发现任何问题马上采取行动。

RESPONSIBLE BUSINESS:

· Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.

· Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.

企业责任：

· 核查账单指令和宾客信用情况，按酒店信用政策操作，确保以安全方式处理所有交易。

·为团队成员提供 PBX 流程培训，在紧急情况下担任酒店的主要联络人；同本地消防、警务、应急部门相关人员建立和维护良好的工作关系。

Perform other duties as assigned. May also serve as manager on duty.

完成其它分配的任务。可能需要担任值班经理。

昆山皇冠假日酒店，由全球最大的国际酒店集团之一---洲际酒店集团旗下皇冠假日品牌，与招商积余双方共同打造的“昆山皇冠假日酒店”，我们必将成为昆山一流外资品牌管理的高端豪华五星酒店。酒店地理位置优越，位于萧林路，距离上海虹桥机场58公里(距离)，我们临近中航城写字楼和九方城购物广场。靠近酒店的常嘉高速，沪蓉高速，京沪高速，沪宜高速或是随时候命的出租车便于您前往城市的其它部分。昆山皇冠假日酒店内部装潢尽显高贵、大派的王家风范。拥有高端、舒适，包括总统套房在内的各类客房312间，客房平均面积在40平方米，酒店拥有2000平方米面积的会议场地，共8间会议室，其中包括可轻松容纳600人的大宴会厅。加入我们的团队，成为昆山皇冠假日酒店的一员。您必须有抱负，有天赋，当然也需要具备一些重要的技能。作为努力工作的回报，您也将享受富有竞争力的薪酬、福利和社保。此外，由于您的职业生涯将与您自身一样独一无二，我们将根据您的需求有针对性地提供各种支持，为您的入职缔造一个良好的开端，让您融入团队并获得成长的空间。何不选择加入我们，在工作中尽炫自我？