招聘餐厅经理_昆山皇冠假日酒店招聘信息-最佳东方

job overview职位概述

· Manage all aspects of one or more full-service food and beverage outlet(s) on a daily basis and coordinate special events. Ensure compliance with standards of service and operating procedures.

· 管理一家或更多全服务餐饮营业场所日常经营工作及协调特别的活动。确保符合服务的规范和运营的程序。

· Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

· 遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。

At Crowne Plaza®, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them we need you to stay One Step Ahead and:

Create confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do.
Encourage success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced.

· Make it happen – by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.

在皇冠假日®酒店，我们希望客人感觉自己可以做到最好，能够达成他们的目标并因他们的成就而受到认可赞赏。为了帮助他们，我们需要您先行一步，用心服务并：

建立信任 – 成为您所在领域的专家；言行得体，随机应变，应宾客的需求提供量身定做式的服务。
鼓舞成就 – 尊重和了解宾客的需求和他们追求的目标，认可赞赏他们，确保宾客得到尊重和重视，并体验到他们的非凡地位。提供周详方案，令宾客轻松无忧。

· 梦想成真 – 观察预见宾客的要求和潜在需求，主动负责地达成宾客所需。善用资源，团队协作，尽力协助宾客获得成功。

Duties and Responsibilities工作职责

· Effectively manage the restaurant by ensuring the following:

· 有效管理餐厅的日常工作，确保日下工作正常进行：

o Oversee the Implementation of standards as detailed in the departmental standards and procedures manual

o 监督部门工作标准和程序手册中列出的各项规范的贯彻执行。

o Adhere to opening and closing procedures

o 遵守开始营业和结束营业的程序。

o Adhere to bill paying procedures

o 遵守规定的结账程序。

o Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc

o 有效的进行交接班说明会，确保所有员工了解重要客人，特殊活动，每日特价，重点是推销某些产品等。

o Personally meet and farewell a minimum of 80% of your customers

o 亲自迎送80%以上的客人。

o Encourage and motivate staff to provide optimum service during all shifts

o 激励在岗员工为客人提供卓越的服务。

· Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile

· 与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况。

· Develop and implement Promotions Calendar for F&B products in restaurant

· 在餐厅制定和执行餐饮产品促销活动日历。

· Manage special event concepts

· 特别活动的概念管理工作。

· Anticipate market changes and review operations when necessary

· 善于预测市场的变化情况，并在必要时审评运营工作。

· Conduct competitor analysis

· 对竞争对手进行分析。

· Create positive publicity opportunities

· 创造良好的公众宣传机会。

· Manage customer database and utilize effectively

· 管理顾客数据库并有效的加以使用。

· Up-sell property facilities

· 推销酒店的设施。

· Actively pursue cost saving measures

· 积极的实行节约成本的方法。

· Recycle wherever possible

· 尽可能再利用能源。

· Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific

· 在竞标过程中与销售经理密切合作争取新的客户；特别是餐饮部门的客户。

· Manage wage and beverage cost

· 管理工资和饮料成本。

· Forecasting

· 进行预测工作。

· Stock control

· 有效的控制存货。

· Analyze food and beverage statistics through point of sale system

· 通过销售点销售系统分析餐饮统计数据。

· Works with Superior on manpower planning and management needs

· 和上级领导一起进行人力规划和管理需求。

· Works with Superior in the preparation and management of the Department’s budget

· 和上级领导一起编制和管理部门预算。

aCCOUNTABILITY责任范围

Number of employees supervised –

管理的员工

Direct Food and Beverage Supervisors / Food and Beverage Attendants

直接餐饮主管，餐饮侍应生

Indirect NA

间接无

Annual Operating Profit/Payroll Budget –

年度经营利润和薪金预算

· Restaurant Revenue Target

· 餐庭营业收入目标

Key Metrics –

主要绩效指标

· Restaurant Revenue Target

· 餐厅营业收入目标

· Employee Satisfaction Survey

· 员工满意度调查

Decision Making Responsibilities (Decision Rights) –

决策职责(决策权)

· Matters pertaining to Restaurant Operations

· 与餐厅运营有关的事宜

QUALIFICATIONS AND REQUIREMENTS任职要求

Required Skills –

技能要求

· Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

· 完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

· Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.

· 持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。

· Problem solving, reasoning, motivating, organizational and training abilities.

· 具有解决问题，推理，号召，组织和培训能力

· Good writing skills

· 具有良好的写作技能

· Leadership Skills

· 具有领导能力

昆山皇冠假日酒店，由全球最大的国际酒店集团之一---洲际酒店集团旗下皇冠假日品牌，与招商积余双方共同打造的“昆山皇冠假日酒店”，我们必将成为昆山一流外资品牌管理的高端豪华五星酒店。酒店地理位置优越，位于萧林路，距离上海虹桥机场58公里(距离)，我们临近中航城写字楼和九方城购物广场。靠近酒店的常嘉高速，沪蓉高速，京沪高速，沪宜高速或是随时候命的出租车便于您前往城市的其它部分。昆山皇冠假日酒店内部装潢尽显高贵、大派的王家风范。拥有高端、舒适，包括总统套房在内的各类客房312间，客房平均面积在40平方米，酒店拥有2000平方米面积的会议场地，共8间会议室，其中包括可轻松容纳600人的大宴会厅。加入我们的团队，成为昆山皇冠假日酒店的一员。您必须有抱负，有天赋，当然也需要具备一些重要的技能。作为努力工作的回报，您也将享受富有竞争力的薪酬、福利和社保。此外，由于您的职业生涯将与您自身一样独一无二，我们将根据您的需求有针对性地提供各种支持，为您的入职缔造一个良好的开端，让您融入团队并获得成长的空间。何不选择加入我们，在工作中尽炫自我？