【岗位职责】
1、接受线上、线下客户对酒店的预订需求,并予以妥善解决。
2、接听客户对酒店等产品信息的咨询电话,予以解答并作好相关记录。
3、熟悉处理房间预订的程序,给宾客提供给最新和最准确的房况信息。
4、落实“预订未到宾客”的名单和每日团队取消情况。
5、调节和控制房间预订、销售。
【岗位要求】
1、具备热情的工作态度、一定的抗压能力、拥有良好的执行力和团队精神;
2、有一定的沟通能力,口齿清晰、开朗自信,有较强的语言表达能力和人际沟通能力;
3、中专以上学历,普通话标准,谈吐礼貌,声音甜美;
4、熟练掌握基本办公软件操作,打字熟练;
5、具有星级酒店相关工作经验者优先;
6、具有优良的服务意识和敬业精神,能够适应倒班制。
海口美兰绿地铂骊Q酒店Q Hotel Haikou作为绿地酒店管理集团推出新品牌Q之后的第一家酒店,海口美兰绿地铂骊Q酒店坐落于美兰国际机场空港经济圈内,距离机场仅10分钟车程,从机场进入市内的必经之路海榆大道就从酒店旁边经过。酒店共有252间客房及套房,一个无柱240平米面积可以分隔为二的多功能厅,和两间不同面积的会议室满足您的不同需求。现代潮流的客房设施、清新高雅的用餐环境、经典高端的会议设施及专业细致的服务使得绿地Q酒店成为您名副其实的[身聚]+[心聚]之所。As the first team member of Q that the new brand launched by Greenland International Hotel Group, Q Hotel is a good Hub to enjoy your Heart. Q is located in Meilan Airport Economic circle, only 10 minutes drive from the airport to Q hotel. Q has 252 rooms , several different area meeting rooms, all the supporting facilities can meet your different needs. 每一场旅行都是不断探索发现、结识新朋友、感受新生活的过程。Q酒店正以无限活力、独特的个性、生动有趣的互动平台为商务和休闲旅行者打造独一无二的丰富体验。酒店处处洋溢着时尚与现代气息,从艺术色彩的运用,到智能科技设施,再到充满创意的装饰设计,每一细节都令人感到新奇和惊喜,令宾客尽情享受前所未有的精彩与惬意。Each journey is a process of exploring and discovering, making new friends and experiencing new lifestyles. Q Hotel is currently creating unique rich experiences for business and leisure travelers with its infinite vitality, distinctive character and interactive platform. The hotel is alive with a stylish and modern atmosphere. Originality and surprise is found in every detail, Q Hotel brand is designed for young generation presented by Greenland International Hotel Groups in 2016, ranging from the use of artistic color and intelligent technology to creative designs that combine to offer guests unprecedented wonder and coziness.中国海南省海口市美兰区海榆大道9号 邮编:571126电话:0086-898-36338888传真:0086-898-36336666No. 9 Haiyu Avenue, Meilan District, Haikou, Hainan Province 571126, P.R.ChinaTel: + 86 (898) 3633 8888 Fax: 86 (898) 3633 6666