1.确保遵守品牌承诺,在宾客到达酒店后及在酒店停留期间享受到超出其期望的服务。
Ensures the delivery of brand promise and provides exceptional guest service at all times by engaging with guests upon arrival and working with the guest throughout their stay.
2.根据各个区域(包括前台、客房和餐饮)的运营需要,协助各宾客服务员履行职责。
Assists with Host duties as requested and required due to operational needs in all areas including Rooms, Housekeeping and Food and Beverage.
3.通过礼貌有效的方式处理所有客人的投诉和要求,并确保问题得到圆满解决。
Handles all guest inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
4.保证宾客满意度调查(HySat)得分达到或超越公司目标。
Ensure that Guest Satisfaction Survey (HySat) score is achieved or exceeds the corporate target.
5.与客人及同事建立起积极的交流互动并保持良好的工作关系。
Maintains positive guest and colleague interactions with good working relationships.
6.通过维持与宾客的良好关系与宾客建立友好关系。
Establishes a rapport with guests maintaining good customer relationships.
凯悦嘉轩品牌以其独到的设计风格、创新体验和全天候的便捷服务为宾客打造完美舒适的现代体验。凯悦嘉轩品牌在全球共有超过240间酒店,分别位于美国、亚美尼亚、智利、中国、哥斯达黎加、洪都拉斯、印度、墨西哥、摩洛哥、尼加拉瓜、巴拿马、波多黎各、荷兰、阿联酋。 自2006年推出以来,凯悦嘉轩品牌秉承着凯悦享誉全球的真诚款客精髓,以其独到的风格引领着精选服务酒店这一细分市场。时尚的装潢、与众不同的建筑风格,凯悦嘉轩深切了解繁忙的商务旅客所需,从而为他们营造了一种在自己家里延续日常生活起居的氛围。