招聘高级销售经理_广西防城港市三块石萨维尔度假酒店招聘信息-最佳东方

JOB OVERVIEW 工作概述

The Senior Events Manager will be responsible for delivering the guest experience from event planning, to handling customer requirements during meetings, to post-event follow-up with customers. Key to this role is developing expertise in understanding sector/account needs, maximising guest satisfaction, and driving incremental revenue to the hotel. Where applicable, this role will also involve management and the active coaching of assigned Events team members.

高级会议销售经理负责传达客人对于会议策划的感受，处理会议过程中客户的需求及后期跟进。这个角色主要工作是开发了解客户需求的专业技能，增加客户的满意度，并且给酒店带来边际收益。在适当的情况下，该角色将会涉及管理并给所分配的会务统筹团队进行积极指导。

At Hotel we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

在酒店，我们希望我们的客人感觉到特殊性，国际性并知悉我们需要你

· Be charming by being approachable, having confidence and showing respect.

通过平易近人，自信心及尊重客人来展示魅力

· Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

了解和预期客人的需求，专心致志及做好所要做的事情让客人有弥留之际之感

· Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

通过博学，分享故事及展示个人风格给客人创造特别之感制造难忘回忆。

FINANCIAL RETURNS财务报告

· Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise guest satisfaction

通过酒店挖掘强大的关键目标领域的理解和认识，并在必要时为客户最大化的顾客满意度进行专项归类分类/账户

· Prepare Weekly Events Forecast and seize upselling opportunities

准备每周会议预测及抓住升级销售的机会

· Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of conversion

为了达到最高程度的转换，需确保及时跟进并寻求客户及相关利益者的关系策略

· Supervise the timely delivery of Master Invoice to customers and facilitate payment

及时监督客户发票的交付及帮其付款顺利完成

· Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated

与预订部、市场销售部及餐饮部密切合作以确保会议账目的统一

PEOPLE人员

· Team up with counterpart MICE Fulfillment staff to deliver sector/customer specific services when needed

与相应会务统筹人员协作，交接部门/客户的特殊服务需求

· Communicate to his/her superior any issues encountered and other relevant information

跟他/她的上级沟通遇到任何问题及其他相关信息

· Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required

参加并参与要求的培训会议,日常简报及其他会议

· Where applicable, supervise, manage and train Events Executives and Events Coordinators in carrying out their responsibilities

在适当的情况下，在会议销售主任和会议销售协调员执行他们工作职责过程中给以监督，管理及培训

· Where applicable, act as escalation point for clients and members of the MICE Fulfillment Team when issues are not solved at a proper level

当问题在一定程度没解决的时候，充当会务统筹团队的客户及会员高一级的对接人

GUEST EXPERIENCE宾客体验

· In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity

在会议前期计划过程中，咨询会议规划者所确定的最佳会议厅配置，会议/茶歇建议，菜单设计，餐饮协调，台型桌位安排，装饰选择等等来提高会议效率

· Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing

与每一会议规划者每日会议汇报日常会议情况，核实消费，账单及任何例外情况的简单收费并预估最终的账单费用

· Plan and conduct pre-event meetings with clients and catering staff to identify ways to enhance the guest experience

在计划和执行会议前期过程中，与客户及宴会人员一起按共同认同的方式去加强客户的体验

· Assigned upon situation as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly

为了迅速的满足客户的需求及会议的顺利开展，在指定的情况下，需以联系人的指向给以立即协助

· Supervise the organisation of post-event calls and collection of Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities

监督会议后期安排，电话回馈并收集“反馈调查表”及跟进客户取得会议信息反馈及进一步确定商机

RESPONSIBLE BUSINESS企业责任

· Develop awareness and reputation of the hotel and the brand in the local community

发展酒店和品牌在当地社区的知名度及美誉度

· Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment

以最小的干扰和麻烦，协调安全及保密的举措去确保会议流程顺畅的进行，指导和建议客人在会议方案选择过程中可能地减少浪费，节省能源及对环境产生最低的影响

Perform other duties as assigned执行已分配的其他职责.

ACCOUNTABILITY 责任

This is a middle level MICE Events position in a full service luxury, resort, or major flagship hotel with high volume catering, banquet, and/or convention facilities.

这是一个在完全实现奢侈服务，度假胜地或主要旗舰酒店与高容量的餐饮，宴会/会议设施一起的中层会务统筹支撑的岗位

Performance of this role should be measured by the following key metrics角色绩效应按下面的关键指标进行测量:

· Key Performance Objectives set annually (as per AHG policy)

每年关键绩效目标设定

· Process compliance as the indicated compliance in the Standard Operating Procedures

按标准操作程序里流程的实现作为指定的规范

· Lead Handover Quality

引导交接的质量

· Other Events KPIs

其它会议关键绩效指标

· Repeat sale or upselling revenue

重复销售或升级销售产生的收益

· Customer feedback/satisfaction

客户反馈/满意度

QUALIFICATIONS AND REQUIREMENTS 岗位要求

Degree or Diploma. A minimum of one year of relevant experience or equivalent work experience in team management, and 2 – 5 years of relevant experience in customer relations and/or event management in Hospitality or a related service industry, F&B /Banquet Operations experience preferred.

学位或文凭，在团队管理方面有至少1年相关或相同的工作经验，并且在酒店业或相关服务行业关于客户关系/会议销售管理方面有2-5年的相关工作经验，有餐饮/宴会操作经验的优先

Expected to possess the following skills将具备以下的技能:

· Experience and knowledge of establishing and mentoring an office based sales team

经验和知识的构建和指导办公室销售团队的建立

· Experience to Room Division function

有客房部职能方面的经验

· Good communication and negotiation skills

善于沟通及谈判的能力

· Ability to take initiative, adapt to change, meet deadlines and commitments, and complete tasks and projects as required

积极主动，随机应变，如期允诺，并且完成所要求的任务及项目

· Strong organizing skills and planning skills

强的组织能力及计划能力

· A high level of knowledge pertaining to policy and procedure and communicates knowledge effectively to all personnel when applicable.

有工作政策和程序的高水平知识及在适当的时候有效地向所有人员传达

· Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports

具备清晰的及有效的口头和书面表达能力，将获取和传递信息给之客户，工作人员，管理人员及团队人员，产量报告也是如此

· Excellent PC skills (including MS Office)

优秀的电脑技能（包含办公软件）

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

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