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岗位职责
1.服从上级的工作安排;
2.按照行李服务流程和要求,为抵离客人提供行李搬运服务,并将每次运送情况做好记录;
3.协助做好大堂寻人服务和在大堂放置各类告示牌,及时撤换过期的告示牌并搬至指定的存放地点;
4.做好行李服务设备的清洁工作;
5.按照服务流程迎送客人,提供拉门服务;
6.维护出入车辆秩序,保证上下客车位和车道畅通;
7.阻挡精神病患者和衣冠不整者进入酒店,发现异常情况,立即与值班的保安人员或大堂经理联系,妥善处理;
8.准确回答客人的询问,主动做好服务工作;
9.保持岗位周围的环境整洁,发现果皮、纸屑、烟蒂等杂物及时捡掉;
10.下雨天,为上下车客人撑伞,并为客提供雨具存放及保管,并提供借伞服务;
11.熟悉酒店各种服务项目和营业时间,向客人推销酒店的各项服务,介绍酒店客房设施。了解本市交通、商业、旅游等方面资料;
12.随时听从接待员的召唤,迅速接受带房任务及为客提供物品转接服务;
13.为客人指路,认真回答客人的询问,尽量满足客人的需求;
14.负责分送邮件、报刊、报表、留言单及前厅通知等,并按规定登记和办理签收手续;
15.受理客人行李寄存及领取,并做好详细的存取记录;
16.协助大堂副理维持大堂秩序,控制好大堂内外的灯光;
17.积极参与酒店和部门组织的各项活动,完成上级交予的各项工作。
岗位要求
1.大专以上学历,具有1年以上从事前厅服务工作经历;
2.工作认真、作风细致、吃苦耐劳、反应灵活;
3.能进行英语日常会话,开展对客服务。
悦成国际大饭店 HAPPY CASTLE INTERNATIONAL HOTEL 悦成国际大饭店由云南悦成集团投资兴建,坐落于云南省昆明市新亚洲体育城内,20分钟财富商圈,一城双铁,环境优雅,交通便利,距昆明高铁站20分钟车程,昆明长水国际机场30分钟车程,离著名滇池旅游风景区仅16公里。悦成国际大饭店按国际5星级标准设计,建筑面积63000㎡。 Happy Castle International Hotel,built by Yunnan Yuecheng Group., located in the New Asia Park of in kunming, Yunnan Province, 20 minutes wealth business circle,is very nearby with the subway station,The elegant hotel environment and convenient transportation, 20 minutes drive from MTR station, kunming, kunming long water international airport, 30 minutes drive away from dianchi lake famous tourist scenic spot is only 16 kilometers.Happy Castle international hotel according to the international five-star standard design,construction area of 63000 ㎡。客房和套房ROOMS & SUITES悦成国际大饭店拥有各类豪华智能客房近600间/套,以全英式管家服务为特色,金钥匙服务为标准,为您提供温馨典雅、轻松舒适的旅宿体验。 Happy Castle international hotel it has almost 600 rooms of all kinds of luxurious intelligent/sets, which are characterized by all British butler service, golden key service as the standard, to provide you with warm and elegant, relaxed and comfortable hostel experience.餐饮DINING悦成国际大饭店提供丰富的餐饮选择,从中餐厅原汁原味的传统粤菜,到全日制餐厅“马可波罗”的世界风味美食,让宾客在轻松优雅的氛围中,亲历环球美食之旅。At Happy Castle International Hotel, guests can embark on a delicious culinary journey in a relaxed, graceful environment, from an authentic Chinese Dining serving traditional Cantonese dishes to the Marco Polo All-Day Dining Restaurant serving exotic food.会议服务 MEETINGS 悦成国际大饭店拥有得天独厚的地理位置,位于昆明市的核心交汇处,是举办各类大、中、小型会议的理想场所。悦成国际大饭店拥有百合厅、玫瑰厅、大观厅、丹霞厅、蟹屿厅、螺洲厅等各具特色的多功能场地,最大的百合厅可接待近2000位宾客。可灵活组合的场地适合举办各类社交活动或特殊庆典。训练有素的服务团队精心安排每一个细节,为宾客打造至臻体验。 Happy Castle International Hotel, conveniently located in the heart of Kunming, offers versatile function spaces ideal for meetings, weddings, banquets and other special occasions. Happy Castle International Hotel offers four distinctive venues, From the splendid banquet hall, to the quiet pleasant poolside garden, yue into international hotel with lily hall, rose hall, the grand hall, danxia, crab island hall hall, hall etc. Each has its own characteristics of multiple venues, can receive up to 2000 guests. Flexible combination of the site is suitable for all kinds of social activities are held or special celebration. Well-trained service team to arrange every detail carefully, for guests to experience.