职位描述

• Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency. 监督所在餐厅的服务和菜单内容的提供情况，确保高品质和一致性。 • Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. 遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。 At Holiday Inn we want our guests to relax and be themselves which means we need you to: • Be you by being natural, professional and personable in the way you are with people • Get ready by taking notice and using your knowledge so that you are prepared for anything • Show you care by being thoughtful in the way you welcome and connect with guests • Take action by showing initiative, taking ownership and going the extra mile 在假日酒店®，我们希望宾客能尽情放松、做回自己，这意味着我们的团队成员要做到： • 展现真我：在与他人接触时真实自然、形象专业、积极乐观 • 时刻准备：注意观察周围的事物，运用自己的知识，做好应对任何事情的准备 • 体现关爱：对宾客关切周到、热诚欢迎并与他们心意相通 • 积极行动：积极主动、尽职尽责并且要多做一步 DUTIES AND RESPONSIBILITIES工作职责 • In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known 在经理缺席时主持交接班说明会，确保员工了解酒店的活动和运营的要求。  Assumes all duties of Western Restaurant Manager in his absence; performs any other duties that may be assigned. 在西餐厅经理缺席时，代理她/他的工作，并完成上级布置的所有工作。 • Attends to guest complaints, requests or inquiries regarding food and services 关注客人对饭菜及服务的投诉、要求和需求。并立即采取补救措施。 • Supervise cash handling and banking procedures 监督现金的处理和存放程序。 • Prepare daily banking and cash flow reports 编制每日存款和流动资金报告。 • Establish and instruct staff in cash security procedures 制定并指导员工执行现金安全制度。 • Deal with irregular payments 处理异常的付款情况。 • Monitor standards of guest facilities and services 监督客用设施和服务的标准。 • Checks regularly all operating equipment to ensure sufficiency and reports inventory, breakages or missing items. 要经常检查设备的运转情况，并向上级汇报库存，破损或物品遗失情况。 • Control stock and monitor security procedures 控制存货和监督保安成序。 • Supervise functions 监督各项职能。 • Supervise outlet service 监督餐厅的服务。 • Works with Superior on manpower planning and management needs 和上级领导一起进行人力规划和管理需求。 • Conducts/Participates in daily briefings and monthly communication meetings to discuss various aspects of food service and preparation. 负责并参加每日的晨会，通过每月的交流会来讨论、总结服务及准备工作的问题。 • Executes the general responsibility necessary to minimize costs in operating the restaurant and achieving sales goals. 发挥职能，尽量节流增源以达到预期的销售目标。 • Establishes side duties schedule and follow up with each employee to ensure duties are carried out. 制定工作计划，以确保所有员工完成本职工作。

职位资格和技能

QUALIFICATIONS AND REQUIREMENTS任职要求 Required Skills – 技能要求 • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 • Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency. 持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。 • Problem solving and training abilities. 具有解决问题和培训的能力  Confident speaking skills 沟通能力强  At ease in a multi-cultural environment 能适应多元化的环境 Qualifications – 学历 • Diploma in Hotel Management, Food & Beverage, or related field. 酒店管理，餐饮或相关专业的大专学历。 Experience – 经历 • 2 years related experience or an equivalent combination of education and experience. Supervisory experience preferred. 2年相关工作经历，或与此相当的教育和相关工作经验结合的背景。具主管经验优先考虑。

上海金山假日酒店，由洲际酒店集团管理，是金山区首家国际品牌酒店，精心选址于金山工业区金水湖产业新城。四通八达的交通、舒适温馨的客房、专业周到的服务、一应俱全的设施使每一位商旅人士在此尽享尊荣，拥有完美的下榻体验。我们酒店正在寻找真实自然、脚踏实地的员工加入我们的团队。