招聘前厅接待 Receptionist_长沙湘江豪生酒店招聘信息-最佳东方

岗位职责
1.查看交班记录，了解上一班的移交事项，并负责处理；
2.熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动；
3.熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益；
4.熟练总台各项专业业务和技能，搞好对客服务；
5.熟练掌握店内信息，提供准确的问讯服务；
6.负责为下榻酒店的宾客办理入住登记手续；
7.负责客房钥匙的管理和发放工作并严格遵守验证制度；
8.制作有关报表，为其它部门提供准确的接待信息。

岗位要求
1.高中以上文化程度，流利的英语口语；
2.性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感；
3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

长沙湘江豪生酒店隶属于长沙城市发展集团有限公司，是由大中華酒店（香港）有限公司旗下豪生品牌委托管理的酒店。酒店位于湘江西岸的湖南省金融中心——长沙滨江新城，距离长株潭轻轨枢纽站与长沙地铁四号线仅几步之遥，与文化地标——三馆一厅隔江相望。渔人码头、湘江玖号、湘江财富金融中心、长沙市人民政府及多家知名地产楼盘呈扇形散落在酒店周围；长沙银行、民生银行、浦发银行、广发银行、吉祥人寿等知名金融机构全国总部及区域总部聚集酒店周边，是长沙绝版的都市商务休闲奢华江景酒店。Howard Johnson Yacht Club Hotel Changsha is owned by Chengfa Investment Group and is managed by Greater China Hospitality (H.K.) Limited. The hotel is ideally located in the heart of the Binjiang New District at the west side of Xiangjiang River and is designed to become the new financial center of Hunan. The hotel, which is the only urban luxury river-view business-leisure hotel in Changsha, is just steps away from the Changsha-Zhuzhou-Xiangtan Intercity Terminal and Changsha No. 4 Metro Line. The cultural landmarks – Changsha Library, Changsha Planning Exhibition Hall, Changsha Museum and Changsha Music Hall - could be seen across the Xiangjiang River from the hotel. Fisherman's Wharf, Xiangjiang No. 9, Xiangjiang Fortune Financial Center, Changsha Municipal Government and many famous premises are located in close proximity of the hotel. The National Headquarters and Regional Headquarters of many famous financial institutions like the Bank of Changsha, China Minsheng Bank, Shanghai Pudong Development Bank, China Guangfa Bank and Jixiang Life Company are surrounded the hotel. All above give the hotel a unique geographical advantage.