招聘预订部主管 Reservation Supervisor_长沙湘江豪生酒店招聘信息-最佳东方

岗位职责
1.鼓励预定团队实现一贯的Reservation高分。
2.实施宾客意见调查问卷，提高部门服务质量。
3.熟悉处理房间预订的程序，给宾客提供最新和最准确的房况信息。
4.落实”预订未到宾客”的名单和每日团队取消情况。
5.为所有的预订部员工准备工作时间和日程表。
6.管理每日/每月/每年的所有的日常通信的书写。
7.根据预订情况更改现有的预订并且预测现有的和未来的预订情况。

岗位要求
1.高中以上学历，有同岗位工作经验2年以上。
2.普通话清晰，英语书面和口语表达较流利。
3.具有良好的产品电话销售技能，能够实现酒店客房预订率最大化。
4.具有销售业务谈判能力，能合理调配酒店产品，分清先后，实现客房销售目标。
5.具有良好的语言组织和文字表达能力，清楚，条理地表达销售意向。
6.能够督导团队成员的预订工作，指导下级提高电话销售能力。

长沙湘江豪生酒店隶属于长沙城市发展集团有限公司，是由大中華酒店（香港）有限公司旗下豪生品牌委托管理的酒店。酒店位于湘江西岸的湖南省金融中心——长沙滨江新城，距离长株潭轻轨枢纽站与长沙地铁四号线仅几步之遥，与文化地标——三馆一厅隔江相望。渔人码头、湘江玖号、湘江财富金融中心、长沙市人民政府及多家知名地产楼盘呈扇形散落在酒店周围；长沙银行、民生银行、浦发银行、广发银行、吉祥人寿等知名金融机构全国总部及区域总部聚集酒店周边，是长沙绝版的都市商务休闲奢华江景酒店。Howard Johnson Yacht Club Hotel Changsha is owned by Chengfa Investment Group and is managed by Greater China Hospitality (H.K.) Limited. The hotel is ideally located in the heart of the Binjiang New District at the west side of Xiangjiang River and is designed to become the new financial center of Hunan. The hotel, which is the only urban luxury river-view business-leisure hotel in Changsha, is just steps away from the Changsha-Zhuzhou-Xiangtan Intercity Terminal and Changsha No. 4 Metro Line. The cultural landmarks – Changsha Library, Changsha Planning Exhibition Hall, Changsha Museum and Changsha Music Hall - could be seen across the Xiangjiang River from the hotel. Fisherman's Wharf, Xiangjiang No. 9, Xiangjiang Fortune Financial Center, Changsha Municipal Government and many famous premises are located in close proximity of the hotel. The National Headquarters and Regional Headquarters of many famous financial institutions like the Bank of Changsha, China Minsheng Bank, Shanghai Pudong Development Bank, China Guangfa Bank and Jixiang Life Company are surrounded the hotel. All above give the hotel a unique geographical advantage.