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负责处理所有客人的需求和解决任何客人的投诉。
确保客人的反馈信息被执行和监督，熟悉文化差异来满足客户的具体需求。具备使用PMS和MARSHA的能力，能够办理入住和离店手续并在需要的时候在MARSHA里处理预定。
清楚了解客房以及位置，服务和酒店设施。
维护回头客的资料系统，万豪礼赏计划以及贵宾项目。确保以上提及的客户享受到他们应得的服务并且保持与客户的良好关系以确保他们的要求得到满足。
能够处理紧急事件。必须掌握处理紧急事件的程序的相关知识和有能力遵照以上知识在紧急情况发生时处置。
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酒店业--国际高端酒店/5星级
100-499人
中外合营(合资．合作)
成都天投万怡酒店地理位置优越，靠近成都天府新区中央商务区。酒店距离成都地铁 1 号线仅咫尺之遥，轻松可至成都市中心；距离成都东站和成都双流国际机场约 35 分钟车程，真正交通便捷，方便轻松前往中国各地，对于在此停留或途经此地的旅客而言，可谓理想下榻之选。酒店内设 312 间客房，融合现代美学风格，配备灵活的办公和休闲区，并配备免费 Wi-Fi、平面高清电视等各类设施。万荟轩餐厅全天供应自助式早餐，午餐和晚餐则以川菜、粤菜和亚洲风味美食为主，可轻松容纳 168 位食客。酒廊全天供应各种精选甜点、现磨咖啡和鸡尾酒。Courtyard by Marriott Chengdu South occupies an excellent location near CBD of Chengdu Tianfu New Area. Only one step from the Chengdu Metro Line 1 allows easy access to downtown Chengdu, and a 35-minute drive to both Chengdu East Railway Station and Chengdu Shuangliu International Airport offers convenient transport to every corner of China, making this hotel an ideal choice for guests and travelers staying within and passing through the area.The hotel’s 312 rooms are designed in a modern aesthetic and feature flexible areas for work and relaxation, as well as a full array of amenities including free Wi-Fi and a flat screen HDTV to keep guests connected.The Pavilion, the hotel's all-day restaurant, can accommodate 168 guests with a wide selection for buffet-style breakfast as well as lunch and dinner experience featuring Sichuan Cuisine, Cantonese and Asian fusion cuisines. The Lounge features an exquisite selection of desserts, freshly brewed coffee and cocktails throughout the day.
