岗位职责
1.执行经理的工作指示,协助主管的日常工作。
2.参与各项服务活动,发现问题及时纠正。
3.检查员工的仪表仪容、劳动纪律、行为规范和工作态度,使之达到部门要求。
4.掌握酒店各项优惠政策和房价政策,了解客房状况和出租率。
5.检查预订资料及VIP通知单,合理安排宾客的入住。
6.确保入住登记单详细、准确、清晰,符合有关部门的规定。7.熟悉处理房间预订的程序,给宾客提供房况信息。
8.落实”预订未到宾客”的名单和每日团队取消情况。 9.根据预订情况更改现有的预订并且预测现有的和未来的预订情况。
岗位要求
1.大专以上学历,有同岗位工作经验2年以上。
2.熟悉前台的各项业务。
3.精通前台的各项接待程序,沟通能力较强,解决工作中的各种疑难,处理各种投诉。
4.性格开朗,有良好的个人修养,工作认真负责,作风正派。
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成都天投万怡酒店地理位置优越,靠近成都天府新区中央商务区。酒店距离成都地铁 1 号线仅咫尺之遥,轻松可至成都市中心;距离成都东站和成都双流国际机场约 35 分钟车程,真正交通便捷,方便轻松前往中国各地,对于在此停留或途经此地的旅客而言,可谓理想下榻之选。酒店内设 312 间客房,融合现代美学风格,配备灵活的办公和休闲区,并配备免费 Wi-Fi、平面高清电视等各类设施。万荟轩餐厅全天供应自助式早餐,午餐和晚餐则以川菜、粤菜和亚洲风味美食为主,可轻松容纳 168 位食客。酒廊全天供应各种精选甜点、现磨咖啡和鸡尾酒。Courtyard by Marriott Chengdu South occupies an excellent location near CBD of Chengdu Tianfu New Area. Only one step from the Chengdu Metro Line 1 allows easy access to downtown Chengdu, and a 35-minute drive to both Chengdu East Railway Station and Chengdu Shuangliu International Airport offers convenient transport to every corner of China, making this hotel an ideal choice for guests and travelers staying within and passing through the area.The hotel’s 312 rooms are designed in a modern aesthetic and feature flexible areas for work and relaxation, as well as a full array of amenities including free Wi-Fi and a flat screen HDTV to keep guests connected.The Pavilion, the hotel's all-day restaurant, can accommodate 168 guests with a wide selection for buffet-style breakfast as well as lunch and dinner experience featuring Sichuan Cuisine, Cantonese and Asian fusion cuisines. The Lounge features an exquisite selection of desserts, freshly brewed coffee and cocktails throughout the day.