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1、负责对前厅部员工处理日常的入住,退房,预定及接待工作进行监督。
2、安排好前厅部员工的正常作息时间。确保前厅部员工在日常工作及对客服务中体现良好的公司和个人专业形象。
3、妥善和及时处理客户的要求、询问和投诉。如有需要,及时向上级汇报。
4、定期对前厅部员工进行必要的培训。
5、完成领导交办的其他工作。
任职要求:
1、相关中高端品牌酒店工作3年以上经验。
2、较强的团队协作和解决问题的能力。
3、英文流利,工作热情。
奢曼酒店简介奢小曼酒店,地处长三角中心嘉兴最具活力的商业、购物及娱乐地段,南湖CBD核心区域;交通便利,距嘉兴高铁站仅10分钟车程;附近拥有近60万方商办楼宇,50余座高端住宅。嘉兴奢小曼是汉普地产在嘉兴区域投资兴建的第一家酒店,首次启用全新打造的高端轻奢品牌“奢小曼SHININGMAN”。酒店拥有146间宽敞舒适的现代化客房,每一处设计都经过反复推敲,无不彰显奢曼品牌优雅低调的品牌内涵。极富艺术感的全日制西餐厅,致力于为宾客打造全新概念的美妙餐饮体验;健身中心为寻求酣畅淋漓及全面恢复活力的宾客提供了完备的健身设施。酒店将于2021年7月1日盛大启幕,我们正在寻找充满激情、积极向上的你加入我们极富活力的团队!我们相信卓越的服务来自于团队协助和互相尊重。 Introduction of SHININGMAN HotelSHININGMAN Hotel is located in Southlake CBD core area of Jiaxing, which is the heart of commercial, shopping and entertainment district inside the Yangtze River Delta region. Transportation to SHININGMAN is quite convenient, only 10 minutes from the Jiaxing high-speed railway station. SHININGMAN is surrounded by over 600 thousand m2 of commercial buildings and over 50 high-end residential buildings.The birth of SHININGMAN derives from the inspiration of building a trendy luxury boutique hotel with a brandly new entry lux taste for its honored guests.The hotel has 146 spacious and comfortable modern rooms, revealing the elegant brand connotation of SHININGMAN. The artistic restaurant offers 24/7 service, dedicated to provide a new concept of wonderful dining experience. The well equipped fitness center creates a fitness spiritual atmosphere. SHININGMAN Hotel will open on July 1st, 2021. We are looking for passionate and energetic people to join our team! We believe that excellent services comes from effective teamwork and mutual respect.