· Regularly review and evaluate the degree of customer satisfaction of room service;recommend new marketing and/or operational policies and procedures whennecessary to keep up with demand and market changes; investigate and resolvefood quality and service complaints. Interact positively with customers.Responsible for ensuring compliance with all Hilton Hotels policies and proceduresthat relate to room service as well as all local, state and federal laws andregulations;responsible for ensuring cleanliness and proper sanitation of all work and serviceareas.· 定期评估送餐部客人满意度。提供市场战略调整的建议,调查及处理客诉,与客人积极互动。确保整个团队行为符合希尔顿标准及所在地法律。确保卫生和清洁标准。
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