岗位职责
1.健全各种问讯资料。
2.掌握客房预订情况,向部门经理报告重要团体和客人的订房情况,检查VIP通知单的发送情况,负责VIP接待工作的落实。
3.处理总台工作中的差错,处理宾客有关投诉。
4.负责总台财产、设备的使用管理和保养工作,及各类资料的收集、存档及管理工作。
5.检查每日的报表是否有误,并及时纠正。
6.建立体质良好的宾客关系,努力增加客房销售。
岗位要求
1.大专以上学历,有同岗位工作经验1年以上。
2.有良好的团队领导精神及执行力。工作认真负责,作风正派。
3.熟练掌握前厅部工作的各个环节和程序。
4.身体健康,品貌端正,气质高雅。
5.掌握酒店管理基础知识,善于同宾客交往、沟通,处理周到、果断,能独立处理各种投诉。
Novotel Changsha International Exhibition Center is invested by Chengfa Investment Group, operated and managed by Accor Hotels, is located in a new district of Changsha International Convention and Exhibition Center, near Changsha South High speed Railway Station in the distance of one stop by subway and 15 kilometers from Huanghua International Airport. Total 357 rooms with free WIFI covered. The function area covers nearly 1,500 meter squares with multi-function ballroom and meeting rooms. The hotel provides Fitness Center, Kids Club, Business Center, In-door swimming pool enjoying a panoramic view.长沙会展诺富特酒店由长沙城市发展集团有限公司投资建设,由法国雅高集团进行营运管理。酒店位于长沙市国际会展中心,毗邻长沙高铁南站,地铁一站即可抵达,距离长沙黄花国际机场仅15公里。长沙会展诺富特酒店拥有357间简约商务风格的客房,公共区域实现全WIFI覆盖。酒店拥有近1500平方米不同类型的宴会厅及专业会议厅,同时提供健身房、儿童乐园、室内全景泳池、商务中心等配套设施。 Novotel is the mid-scale hotel brand of Accor. Accor is the world’s leading hotel group, it operates in 112 countries with more than 4,955 hotels and 280,000 employees. The consistently high service standard of Novotel provides a comfortable environment for both business and leisure travelers. The hotel offers spacious and standard-designed guestrooms, wellness cuisine available for 24/7, quality meeting facilities, attentive and warmed staff, dedicated children areas and rejuvenating wellness facilities. With PLANET 21, Accor’s sustainable development program, Novotel commits itself to protect the planet. To meet today’ s challenging society and social issues, the brand has chosen to join the global renowned environmental certification, ISO 14001. 诺富特是世界领先的酒店运营商雅高旗下的中端酒店品牌。雅高酒店集团目前在全球92个国家运营3,600多家酒店,拥有超过16万名员工。诺富特品牌以始终如一的优越质量为商务及休闲旅客打造愉悦舒适的居住体验。酒店拥有宽敞、标准化设计的客房、全天候提供的平衡健康餐饮、优质的会议设备、细致周到的酒店员工、专门的儿童游乐区,以及舒缓身心的健身休闲设备。通过雅高酒店集团可持续发展项目“21世纪地球”,诺富特为保护地球作出承诺。面对当今日环境及社会问题等方面的挑战,诺富特品牌选择加入全球知名的环境认证项目ISO14001。 In Novotel Changsha International Exhibition Center, we will not only offer competitive benefits, but also comprehensive training program and worldwide career opportunity.在长沙会展诺富特酒店,我们提供的将不仅仅是极具竞争力的员工福利待遇,更有国际化全方位的专业培训和全球性的职业发展机遇。