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1.遵循品牌承诺并始终提供优异的对客服；
2.礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决；
3.确保服务符合品牌标准的基本要求，适时提供更多可供选择的品牌服务；
4.以协助和灵活的态度与其他员工密切合作，关注酒店的整体成功和客人的满意度；
5.客户有需求时，确保我们的员工（服务）总是随时能找得到的，员工总是热情地提供优质服务；
6.愿意接受轮班工作；
7.相关英语技能。
Job Description:
1. Delivers the brand promise and provide exceptional guest service at all times;
2. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily;
3. Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate;
4. Works closely with other Associate in a supportive and flexible manner, focusing on the overall success of the Hotel and the satisfaction of Hotel guests;
5. Ensure our associates (service) are always reachable while it is needed by customers and show passion and enthusiasm to provide our authentic service;
6. Accepts to take shift work;
7. Basic oral English skills.
国际联号工作经历：优先语言能力：英语-一般 中国普通话-熟练
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餐饮业
100-499人
酒 店 简 介Hotel Introduction 双大国际酒店于2017年1月21日正式开业，是由海南双大集团投资建设的高端精品海景商务酒店，酒店位于三亚市中心，偎依三亚河红树林和黄嘴鹭鸟国家级自然保护区，当您选择了双大国际酒店，自然就选择了三亚的商务中心，三亚河、步行街、市政府、政务中心、国土局、规划局等行政部门，更有金润阳光、百佳汇超市，凡尔赛KTV等购物商城、美食街、酒吧等娱乐场所分布周边。 酒店全玻璃楼体矗立于美丽的三亚河畔，时尚的建筑风格与迷人的风景相呼应，近观三亚河，红树林间白鹭翩翩，悠然栖息；遥望鹿回头，聆听黎族祖先动人的爱情故事，远眺海上观音慈航普渡。依立窗旁市景、河景、山景、海景名胜风景，让您尽享美轮美奂的视觉盛宴。 酒店至三亚凤凰机场，车程仅需30分钟；至三亚火车站，车程仅需15分钟；至三亚汽车站，车程仅需5分钟。交通十分便利。 酒店现拥有高级精品商旅客房228间（套），客房面积从58㎡至115㎡，内部装修风格尽显贵族气质，搭配精心挑选的品牌床品，床垫独立的弹簧设计，给你创造最舒适的睡眠享受；180度的落地大窗，靓丽美景一览无余，可尽揽河海双景的蔚蓝神韵，亦可饱览三亚炫目的霓虹璀璨，感受三亚诱人的多情与浪漫。 酒店健身房、棋牌室、儿童乐园、游泳池等多元素的康体中心为一体，让你体验多姿多彩的现代养身娱乐；多功能厅及小型会议室配备高科技全媒体技术，为会议提供超值服务，更有时尚典雅的环境和超大LED显示屏给您最完美的会议和宴会体验。 殷勤周到的东方待客之道，是酒店一贯崇尚的服务理念，不论您身处于酒店的哪一个服务区域，亲切的微笑将一直伴随着您，让您的商旅生活倍添愉悦和舒心。随缘河畔、揽海听涛、缘聚双大国际酒店！ Hotel IntroductionShuangDa International hotel was officially opened on January 21, 2017.It is a boutique business sea view hotel which invested by Hainan ShuangDa Group who mainly engages in the investment, operation and management of many high grade star hotels. The hotel is located in the center of Sanya city, leaning close to the Chinese Egret National Nature Reserve and the Sanya River where there are lots of mangrove trees. When you choose the ShuangDa International Hotel, it means that you are in Sanya’s Central Business District, surrounded by numerous shops, a variety of food and services. For example: Sanya River, Walking Street, Municipal Government, Administrative Services Centre, Land Bureau, Planning Bureau, shopping center like JinRunYangGuang and BaiJiaHui supermarket, and entertainment places such as FanErSai KTV, food street and bars etc. The hotel building is overall with glass surfaces, situated on Hexi Road, across from the beautiful Sanya River. The fashionable style of the building echoes the enchanting landscape. It is very relaxing to enjoy the river view while watching yellow Chinese Egrets playing freely in the Mangrove trees. You can catch a good sight of LuHuiTou Mountain from a long distance while listening to a touching love story of the ancestors of Li Minority. You can also look up to the NanShan Temple’s GuanYin over the sea who blesses and saves us. Standing by the windows you can totally enjoy the magnificent visual landscape with city view, river view, mountain view and sea view.It is only 30 minutes from hotel to Phoenix Airport, 15 minutes to Sanya railway station, and only 5 minutes from to Sanya bus station, which is very convenient and easy to access to every local sightseeing.The hotel has 228 guestrooms, ranging size from 58 to 115 square meters with noble style of interior decoration and well-selected famous brand bed covers, unique spring-mattress can provide you the most comfortable sleeping environment. You can completely enjoy the charming landscape through the floor-to-ceiling glass windows at a 180-degree flat angle, embracing the sea view, river view and city view. You can also enjoy the gorgeous city neon and feel the attractions and romantics of Sanya.We will exceed the expectation of all our guests by providing them luxurious service and a truly memorable experience. No matter which place you are in the hotel, you will get warm and professional service. We offer customers a comfortable, exquisite and fashionable business and travel space with unique design style, considerate and swift service.Enjoy Sanya river view, listen to sea waves, and be acquainted with each other in ShuangDa International Hotel!
