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Sell the Hotels Group products and services using up-selling and suggestive selling techniques
运用销售技巧和房间销售升级推广酒店的产品和服务
Promote the Hotel’s products and services,
推销酒店(的产品和服务
Develop and maintain a regular pattern of sales calls
发展和保持定期进行销售拜访的模式
Prepare and execute action plans which increase reservation sales and associated business
准备和执行增加预订销售和相关业务的工作计划
Record and process reservations made by phone/fax/email
记录和处理通过电话,传真,电子邮件进行的预订
Accept wait list reservations
接受等候单上的客人预订
Process amendments to reservations such as extensions, early departures, etc
修改延期和提前离店等特殊情况的预订记录
Manage “no show” reservations by investigation and recording of same
调查和记录未按预订抵店的预订情况
Record special billing arrangements for groups and conventions
对团组或会议的特别账单安排进行记录
Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
与前厅部经理或财务经理联系要求信用审批的预订事宜
Maintain knowledge of special rates/ offers/ promotions
掌握关于特价,酬宾,促销活动的信息
Monitor reservation levels and inform Managers of current and future occupancy rates
监测预订情况,并向经理通报目前和将来的入住率
Prepare reports as requested (eg to travel agents, business houses etc)
按照要求准备报告(如给旅行代理人和商业机构的报告等)
Prepare reservation sales reports
准备预订销售报告
Setup wake-up call when guest required
为客人设置叫醒服务
Deal with in-room dinning and follow up process
处理在店客人房内点餐并跟进