• 带薪年假
• 管理规范
• 员工生日礼物
• 岗位晋升
• 五险

Reports directly to and
communicates with the Front Office Manager on all pertinent matters affecting
guest service and hotel operations.
直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。
Responds to guest needs and
resolves related problems
就客人的需求做出反应并解决相关问题。
Supervises and directs Reception
and Reservations personnel.
对接待部和预订部工作人员进行监督和指导。
Supports and assists Front
Office personnel and all departments at peak periods. 
在高峰期向前厅部工作人员和其它所有部门提供支持和协助。
Ensures VIPs and priority club
guests receive special attention
保证贵宾和优悦会会员受到特别关照。
Inspects front of house and
back of house regularly for cleanliness.
定期检查一线各部门和二线各部门的清洁状况。
Assists Guest Relations in
greeting, rooming, and sending off VIP guests.
协助客户关系部门迎接贵宾，为其安排房间并在其离店时送行。
Checks billing instructions and
monitors guest credit
检查结帐说明并监督客人信用情况。
Analyses and approves discounts
and rebates.
分析和批准打折相关事宜。
Analyses the rate variance
report to ensure rooms revenue control
分析房价差异报告以保证控制客房收入。
Takes action with the Property
Management Systems (PMS) in emergency situation.
在紧急情况下使用酒店管理系统（PMS）。

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