• 带薪年假
• 管理规范
• 员工生日礼物
• 岗位晋升
• 五险

Under the general direction of the Front Office Manager or his / her delegate and within the limits of established Inter-Continental Hotels Group brand and local policies and procedures, responsible for all activities relevant to the Crowne Plaza Club such as the reception, check in/out, rooming of all Hotel guests, and assisting them with inquiries. 
按照洲际酒店集团标准，在行政楼层经理或经理代表领导下，负责行政楼层相关事宜如：接待客人、登记入住及结账、为客人安排房间及兑换外币、按照要求对客人提供帮助。
Be familiar with all the special promotions and actively promoted, such as: seasonal package, frequent privilege, and IHG Loyalty programme. 
熟知所有特别促销活动并积极推销，如：季节性套餐计划、常客优惠计划、各种打包促销以及洲际酒店集团忠实方案。
Properly operate the equipments& facilities, take good care of property sector. 
正确操作使用工作中的设施设备，爱护部门财产。
Be familiar with the first aid and fire emergency procedures.
熟悉急救以及火灾和紧急事故步骤，安全理智地操作设备。
Keep good communication with colleagues, other departments and superiors, work better together to offer the memorable stay experience to the guests. 
和同事之间，部门之间，领导之间，保持沟通，互相信任，合作共赢，给客人提供令人难忘的住宿体验
Accept colleagues from different countries with different ideas and cooperate effectively.  
接受不同文化、不同理念的国家和同事，并有效合作。
Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
随时以友好和乐于助人的态度迎接客人，并尽量了解和称呼客人的名字，给客人宾至如归的归属感。
Collect guests’ profiles to acknowledge their favour on food, beverage etc. 
收集客人的资料，尽可能多的掌握客人的信息，了解他们对食物、饮料的喜好；以及他们对房间的特殊要求。

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