招聘GRO宾客关系主任_重庆解放碑帝晶酒店招聘信息-最佳东方

Accountability

责任范围

· Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition to all VIP’s, returning guests and IRC members and prompt cordial attention from arrival through departure.

通过对员工业绩的认可，提升员工工作热情，监督宾客服务中心员工的工作，在重要客人以及回头客抵店至离开酒店期间，为他们提供个性化服务，竭尽全力让所有重要客人满意。

· Ensure all VIP’s, returning guests and IRC members consistently receive all benefits, special recognition and service.

监督宾客服务中心员工工作，确保优悦行政酒廊成员，回头客及重要客人能获得最大利益，并能受到特别的关注优质的服务。

· Review all expected arrivals on daily basis, and to pre-select IRC enrolment targets and ensure maximum qualified enrolments are achieved.

每天查看预期到达客人清单，提前选出预期到达的优悦行政酒廊成员，并最大程度的确保所有预期。。

· Inspects all pre-assigned rooms for VIP’s, returning guests and IRC members prior to arrival.

在重要贵宾到达前，提前检查优悦行政酒廊成员及重要客人房间。

· Greet all VIP’s, returning guests and IRC members personally.

单独迎接重要客人，优悦行政酒廊成员及回头客。

· Liaise with other departments and necessary outside contacts to ensure excellent service delivery.

与其他部门保持合作，与必要外界部门保持联系，确保为客人提供优质服务。

· Oversee maintenance of all VIP’s, returning guests and IRC members history system.

维护回头客档案系统。

· Promote Inter-Hotel sales and in-house facilities.

促进酒店内房间及设施的销售。

· Perform such functions as to include but not be limited to:

完成下列职责但不仅仅局限于此：

· All VIP’s, returning guests and IRC members welcome letter.

所有重要宾客，回头客以及优悦会成员的欢迎信。

· Active solicitation of IRC applications.

接受优悦会成员的申请。

· Recognize, attend and follow up to special requests by guests.

辨别，满足并跟进客人的所有特殊需求。

· Develop and implement guest telephone contact systems.

发展和实施客人联系方式。

· Handle guest complaints and refer them as necessary, follows up on corrective action.

处理客人投诉，在必要时为客人提供咨询，以正确的行动去跟进。

· Compile, analyze and control guest relations’ costs.

汇集，分析并控制顾客关系成本。

· Schedule and attend regular VIP’s, returning guests and IRC members’ cocktail parties and social engagements in an effort to further improve on service delivery.

定期计划并参加优悦行政酒廊及重要客人鸡尾酒会和必要社交活动，进一步提高服务。

· Review arrival lists for arrivals of all VIP’s, returning guests and IRC members to check room allocations, amenities, and special requests.

查看优悦行政酒廊成员及重要客人到达清单，查看房间分配，房间内设施，及客人特殊要求。

· Prepare requisitions for amenities on a timely basis.

及时在房间里准备令客人愉悦的物品。

· Overall responsible for ensuring and maintaining the entire range of services offered for all VIP’s, returning guests and IRC members with the aim to maximize guest satisfaction.

全面负责对优悦行政酒廊成员，重要客人，及回头客的服务，尽量让客人满意。

· Organize and conduct regular meeting related to guest recognition to facilitate communications and smooth operations.

定期组织有关优悦会政酒廊活动的会议，以便更好的交流，及确保工作正常运作。

Qualifications and Requirements

责任要求

· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

· Able to read and write English.

能够读写英语。

· Proficient in the use of Microsoft Office and Front Office System.

熟练使用微软办公软件和前台系统。

· High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent.

具有高中学历或酒店行政管理，酒店管理或相关的职业证书。

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