• 五险一金
• 岗位晋升
• 管理规范
• 包吃包住
• 节日礼物
• 技能培训
• 带薪年假
• 人性化管理

Primary Responsibilities:
主要职责
Manage and supervise all tasks of his/her staff ensure guests receive prompt, cordial attention and personal recognition.
监督管理所有的员工,以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最大的客人满意度。

Communicate with FOM on all matters regarding guest services & hotel operations.
与前厅部经理沟通对客服和酒店运营。
 
Provide functional assistance and direction to all departments.
为所有部门提供基本的 协助和指导。
 
Cooperate, coordinate and communicate with other hotel departments as required.
根据需求与其他酒店部门尽心合作和沟通。
 
 Ensure guests receive prompt attention and personal recognition throughout the hotel.
确保客人在店期间得到及时的关注和充分的了解。
 
Arrange amenities and coordinate delivery time of amenities to VIP with Room Service, ensuring timely delivery.
为VIP客人安排房间礼品并于送餐部协调送达时间并确保及时送达。
 
Respond to guest needs and resolve related problems.
处理客人的需求和解决相关问题。
 
Maintain awareness of undesirable persons on hotel premises and escort off property.  Contact Security when necessary.
能够及时意识到行为不良并不受欢迎的人员并将他们请出酒店，必要时联系保安部协助。
 
Inspect front of house and back of house regularly for cleanliness and orderliness.
定期检查一线各部门和二线各部门的清洁状况。
 
Monitor appropriate standards of conduct, uniform, hygiene, and appearance of staff.
根据适当的行为准则监督员工的制服、卫生、和外观的员工。
 
Provide input for Front Office meetings and conduct daily briefings.
组织前厅部的每日例会。
 
Promote inter-hotel sales and in-house facilities.
促进店绩销售及完善内部设施。
 
Check billing instructions and monitor guest credit.
检查客人的消费在其信用额度内。
 
Analyze and approve discounts and rebates.
分析和批准相应的折扣和冲减。
 
Analyze the rate variance report to ensure rooms revenue control.
分析房价的差异报告确保正确客房收入。
 
Fully conversant with all hotel emergency procedures.
熟悉酒店在紧急情况发生时的对应措施。
 
Ensure that front line staff complies with FIT marketing techniques and maximizes sales.
确保一线员工遵从散客市场技巧并最大化的进行销售。
 
Is fully aware of the Credit Policy.
充分了解信用政策。
 
Take full responsibility of Front Office staff in absence of the FOM.
在前厅部经理不在的情况下，负责整个前厅部。
 
Perform related duties and special projects assigned by FOM.
执行有关联的职责并完成前厅部经理分派的任务。
 

Miscellaneous Responsibilities
其它职责
 
Must be an example of the Marriott International & Fairfield Values, brand standards, and a champion of grooming and appearance guidelines
必须作为万豪集团和万枫品牌价值、品牌标准和仪容仪表的优秀典范。
 
Effectively communicate to hotel team members using many varied channels
以不同的渠道与酒店团队成员有效地沟通。
 
Treat customers and colleagues from all cultural groups with respect and sensitivity.
使用符合集团文化的行为并且尊重及灵活地对待每一位客人和同事。
 
Support operations and assist in achieving team member and guest satisfaction goals
支持营运并且协助完成团队成员和顾客满意的目标。
 
Greet and be generous to all guests and colleagues and always willing to offer assistance
问候和慷慨地帮助所有的顾客和同事，并且总是主动提供协助。
 
All team members are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
所有团队成员在工作中都被要求遵守直接主管所发出的一切合理要求，并且遵循、完成工作。
 
Qualifications
任职资格
 
Minimum 2-3  years  relevant experience with at least 1 year at a supervisory level.
至少2-3年的行业经验和1年的主管经验。
 
Good organizational skills.
良好的组织能力。
 
Good level of engagement with residents.
良好的团队合作能力。

Ability  to manage a multi-cultural workforce.
适应管理一个多元化工作的能力。
 
Excellent  leadership & communication skills.
优秀的领导和沟通能力。
 
Display high levels of integrity, dedication and support for continuous improvement.
不断提高和展现出高度诚信，奉献精神。
 
Flexible  management  style to meet the challenges of a changing work environment.
灵活的管理风格,以满足不断变化的工作环境的挑战。
 
Good knowledge of the entire Front Office Operations.
拥有良好的前厅部运营能力。
 
Must be a self-starter, coach & mentor who can motivate the Team to perform their best.
必须工作积极主动,教授和领导激励团队，是团队拥有最好的执行力。

      万枫酒店（FAIRFIELD）缘起位于美国弗吉尼亚州的万豪家族农场--万枫庄园，座落于美国弗吉尼亚州的蓝岭山脉脚下，曾属于英国国王，由万豪国际集团于1950年收购。万枫庄园设计舒适，以热情的服务著称，曾招待过美国前总统艾森豪威尔和里根在内的诸多名流。       万枫酒店（FAIRFIELD）秉承了其踏实好客的核心，坚持传统及优质的服务，为每一位旅行者带来恰如其分的住宿体验。目前，万枫在美国、加拿大、墨西哥及印度四国已有超过800多家酒店，致力成为全球中档酒店品牌的领导者。       贵阳会展中心万枫酒店位于观山湖区观山西路168号，拥有167间具有现代设计风格的豪华客房、餐厅、会议室、健身房，预计在2019年年底开业，届时将成为贵阳市知名国际品牌的中高端商务型酒店。