• 五险一金
• 岗位晋升
• 管理规范
• 包吃包住
• 节日礼物
• 技能培训
• 带薪年假
• 人性化管理

Primary Responsibilities:
主要职责
 
Register all  arrival guests according to established procedures.
根据规定为所有预抵客人做登记手续。
 
Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system.
正确完成登记，退房，换房程序并确保客人资料被输进电脑。
 
Maintain cashier float and ensure accurate daily report of all money received.
确保每日的流动资金和正确汇报每日所接收的钱。
 
Keep abreast of all modifications to accounting policies and procedures.
了解所有最新的政策情况。
 
Knowledgeable  of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs.
充分了解所有的促销活动和政策包括季节性包、常旅客计划,和忠诚度计划。
 
Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist.
在不能解决客人的投诉，询问和要求的情况下，寻求主管或大堂副理的帮助。
 
Ensure that the guests depart the hotel with a positive impression of hotel service.
确保给已经离开的客人留下一个完美的印象。
 
Perform the audit balances and prepare all reports for audit in an orderly fashion.
执行审计结余，有序的准备所有审计报表。
 
When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals.
当上夜班,检查报告,准备早上晚报告和为预抵客人准备相应的报表。
 
Maintain comprehensive knowledge of standard reservation procedures.
拥有全面的标准预定知识。
 
Ensure front desk work area is kept clean and in an orderly state at all times.
保持前台工作区域的干净，整洁有序。
 
 
Is fully aware of the Credit policy.
充分了解信用政策。
 
Perform related duties and special projects assigned.
执行相关的工作职责以及分派的特殊任务。
 
 
Miscellaneous Responsibilities
其它职责

 
Must be an example o f the Marriott International & Fairfield Values, brand standards, and a champion of grooming and appearance guidelines.
必须作为万豪集团和万枫品牌价值、品牌标准和仪容仪表的优秀典范。
 
Effectively communicate to hotel team members using many varied channels.
以不同的渠道与酒店团队成员有效地沟通。
 
Treat customers and colleagues from all cultural groups with respect and sensitivity.
使用符合集团文化的行为并且尊重及灵活地对待每一位客人和同事。
 
Support operations and assist in achieving team member and guest satisfaction goals.
支持营运并且协助完成团队成员和顾客满意的目标。
 
Greet and be generous to all guests and colleagues and always willing to offer assistance.
问候和慷慨地帮助所有的顾客和同事，并且总是主动提供协助。
 
All team members are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
所有团队成员在工作中都被要求遵守直接主管所发出的一切合理要求，并且遵循、完成工作。
 
 
Qualifications
任职资格
 
Secondary education or relevant  qualifications  in Hotel Management.
中等教育或者酒店管理相关专业毕业
 
Minimum 1 year  guest relations experience preferably in hotel of the same class.
至少1年在同等级酒店的工作经验。
 
Good written and verbal communication skill in English.
良好的英语书写和口头交流。
 
Ability  to develop rapport with and gain support from Colleagues and Management staff.
与同事和管理者保持良好的工作关系。
 
Ability  to work cohesively with co-workers as part of a team.
有较强的团队合作能力。
 
Ability to focus attention on guest needs, remaining calm and courteous at all times.
可以把工作重心放在客人需求，同事任何时候保持冷静和有礼貌。

Ability  to promote positive relations with all guests.
有能力积极提高酒店与客人的关系。
 
 
Able to receive good  judgment with difficult guests.
可以从投诉客人处得到不错的评价。
 
Understanding and ability to work in a  multi-cultural environment.
理解并有能力在一个多文化环境下工作。

      万枫酒店（FAIRFIELD）缘起位于美国弗吉尼亚州的万豪家族农场--万枫庄园，座落于美国弗吉尼亚州的蓝岭山脉脚下，曾属于英国国王，由万豪国际集团于1950年收购。万枫庄园设计舒适，以热情的服务著称，曾招待过美国前总统艾森豪威尔和里根在内的诸多名流。       万枫酒店（FAIRFIELD）秉承了其踏实好客的核心，坚持传统及优质的服务，为每一位旅行者带来恰如其分的住宿体验。目前，万枫在美国、加拿大、墨西哥及印度四国已有超过800多家酒店，致力成为全球中档酒店品牌的领导者。       贵阳会展中心万枫酒店位于观山湖区观山西路168号，拥有167间具有现代设计风格的豪华客房、餐厅、会议室、健身房，预计在2019年年底开业，届时将成为贵阳市知名国际品牌的中高端商务型酒店。