尽炫自我

    职位:商务中心文员

  • 职位性质:全职
  • 工作地区:四川省成都市
  • 招聘人数:1人
  • 学  历:大专
  • 工作经验:1年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:不限
  • 计算机能力:熟练
  • 语言要求:英语(熟练)
  • 国际联号工作经历:不限
  • 薪资待遇:2.4千-2.9千
  • 职位有效期:2020-08-14至2020-10-13

岗位职责/职位描述

Responsible for all aspects of Business Center function to achieve the highest possible guest satisfaction.

负责商务中心的各项工作,以取得最大的客人满意度。


·         Meet and greet hotel guests warmly and courteously

·         热情并礼貌的接待酒店来宾

·         Actively participate in the sending, receiving and distribution of all incoming and outgoing faxes and messages

·         积极发出、接收和送达进出酒店的传真和留言

·         Provide secretarial services for guests

·         向客人提供秘书服务

·         Minimize all costs whenever possible

·         尽量节省成本

·         Efficient in the use of all business center equipment

·         熟练使用商务中心所有设备

·         Update traffic sheets accurately

·         准确更新电话单

·         Handle complaints promptly and follow up thoroughly on action taken

·         对投诉进行迅速处理并对所采取的措施彻底跟进

·         Abide by established work schedules

·         遵守既定工作安排

·         Promote in house in house service and facilities

·         促进内部服务和设施

·         Answer all guests queries regarding meeting room rates, fax, copy machine, computer technology and all equipment efficiently  and politely

·         对客人提出的关于会议室收费、传真、复印机、电脑技术以及所有设备的问题做出准确和礼貌的回答

·         Update airline schedules and guides the guest whenever requested

·         更新航班时间表,并引导客人去其想去之处

·         Co-ordinate the reservations of meeting rooms

·         协调会议室的预订

·         Advise to Supervisor all stationary needs in advance

·         提前向主管汇报办公用品方面的需求

·         Attend to all guest needs and queries

·         解决客人的一切需要及问询

·         Call regular guests, VIPs and long stay guest by name and learn the names of new guests

·         称呼常客、贵宾和长期住宿的客人的名字并熟知新客人的名字

·         Ensure cleanliness of work area and clean your work area prior to departing

·         保证工作区域的清洁并在离开工作区前对其进行清扫

·         Report daily activities in logbook

·         在工作日志上记录每日活动

·         Provide guests with all information on transportation, tours, city, and restaurants either through sales, reconfirmation or bookings

·         通过销售、重新确认或预订向客人提供所有关于交通、旅游、城市和餐馆的信息

·         Participate in departmental briefings and training sessions

·         参与部门例会和培训活动

·         Maintain and execute Finance standards and procedures

·         遵照所有财务标准工作程序。