• Coaches and counsels staff, providing constructive feedback to enhance performance
• 向员工提供工作指导、咨询,并提供建设性反馈意见以提高工作绩效
• Assist managers in developing work practices that are in line with OH &S policies. Ensures Hotel’s Fire, Health and Safety Procedures are implemented
• 协助经理制定符合职业健康与安全条例要求的工作程序。确保酒店消防、健康与安全的程序得以执行
• Assists the Director of Training & Talent Development and Training Manager in the implementation of all training programs
• 协助培训与人才发展总监及培训经理完成酒店培训课程的实施
• Tabulate the data showing departmental training needs for the Training Manager
• 将部门培训需求以列表及数据的形式呈现给培训经理
• Analyse guest questionnaires, feedback to identify and determine training needs for Hotels & Departments
• 分析宾客问卷、回馈以确定相关培训需求(酒店/部门)
• Set objectives and the evaluation system for department training program
• 为部门培训项目设定目标和培训评估体系
• Monitor the progress of the Training Plan for each department to ensure that the training objectives are being achieved
• 监督部门培训的进度以确保相关目标都已达成
• Attend departmental training session and critique performance
• 参加部门培训并评估表现
• Performs teaching duties in a professional manner, according to instructions issued by Director of Training & Talent Development and Training Manager
• 在培训与人才发展总监及培训经理的指导下,以专业的态度进行培训授课
• Conducts new hire Orientation Training including grooming and hygiene, telephone manners and etc as required
• 按照要求实施入职培训,其中包括:仪容仪表标准、电话接听礼仪等
• Conducts Service Training Program as required
• 按要求实施服务培训
• Communicates and coordinates with other Departments for name lists of participants who will be attending training
• 沟通协调培训提名的收集与准备。
• Assists in coordinating and liaising with Departments or sister hotels concerned on sending staff out for cross-training and exposure
• 协助部门或姊妹酒店安排员工的交叉培训。
• Prepares monthly training schedules and monthly training report(Internal/External Training Programs conducted)
• 准备月度培训计划与报告(内部/外部培训项目)
• Checks that all lessons are conducted in a professional manner
• 检查并确保所有课程以专业态度授课
• Supervises and evaluates local teachers’ performance together with related feedback from staff & plan future sessions accordingly
• 根据课程安排及员工反馈监督并评估本地讲师的授课表现
• Assists Director of Training & Talent Development and Training Manager in sourcing for training materials appropriate to the Hotel staff and responsible for purchasing or having materials printed
• 协助培训与人才发展总监及培训经理准备相应的培训资料并负责资料的采购或印刷
• Manage and maintain all updated records of all training programs conducted
• 管理和维护所有的培训记录
• Maintains and updates inventories of all training materials
• 维护与更新培训资料的库存
• Monitor training programs for:为以下人员监督培训项目的实施
• Management Trainees 管理培训生
• Hotel School Trainees, etc 学校实习生
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成都世纪城天堂洲际大饭店/成都世纪城假日酒店,坐落在拥有璀璨文明的城市—成都,毗邻成都新国际会展中心,酒店步行可达地铁站。酒店群包括世纪城天堂洲际大饭店、世纪城假日酒店西楼、世纪城假日酒店东楼组成。酒店群共有1525间客房,其中世纪城国际会议中心拥有接待如:G20、第八届中日韩领导人峰会、世界财富论坛、世界华商大会、西博会、“UNWTO联合国世界旅游组织第22届全体大会56 届国际乒联世界乒乓球团体锦标赛(决赛)、第31 届世界大学生夏季运动会”、中亚五国外长会议、第12届成都世界运动会等大型重要接待的辉煌业绩。 非常感谢您关注成都世纪城天堂洲际酒店群,我们秉承将合适的人安排在适合的岗位为原则,将认真阅读您的申请并慎重做出录用的决定。如果从提交申请当日起两周内您还没有收到我们的回复,有可能是我们提供的职位有限,暂时不能满足您的需求,但您的资料将保存在我们的人才资料库中。 每周一至周五(工作日)09:00-17:00为本酒店群的公开招聘日,公开招聘地点:成都市世纪城路88号。乘车路线:115、118、84路均可达到新会展中心北侧站,或地铁1号线/18号线,世纪城F口出。(应聘者请携带身份证原件、复印件以及一张一寸彩色照片。)再次感谢您的应聘,祝您在求职的道路上一切顺利,也期待您未来的辉煌!谢谢! 我们追求激情,必将令每一位员工和客人留下难忘回忆! 欲了解更多公司信息,欢迎浏览本公司网站:http://www.ihgjobs.cn/