1. Plans and supervises the day to day operations of the reception section which are related to the arrival and departure of guest, including the room sales, the room assignments of VIPs, Groups and Crews and room registrations.
计划并管理前台每日预抵,离店相关的情况,包括客房销售、VIP及团队客人的房间安排和入住登记情况。
2. Coordinates and monitors the work of direct subordinates and verifies that all receptionists are well groomed in order to ensure clients’ satisfaction and adherence to service standards.
协调并监督直接下属的每日工作,要求宾客接待员保持良好的仪容仪表,以确保客人满意并达到酒店的服务标准。
3. Carries out training for new team members and on the job training. Motivates team member to bring about excellent performance. Participates to the evaluation of team member performance once a year.
负责新团队成员的相关培训及在职培训,激励团队成员保持优秀表现,并参与部门团队成员年度绩效评估。
4. Handle requests and complaints in a polite and efficient manner, gives further instructions to the relevant team member if needed to ensure customer satisfaction and maintains a record of all complaints received from all guests. Follows up when necessary. if cannot handle, inform to Host Duty Manager immediately.
礼貌并有效的处理客人的要求和投诉。为确保客人的满意度,予以相关团队成员进一步的指导,并收集和记录所有客人的投诉和意见,必要时予以跟进。无法解决时,及时报告给当班经理。
5. During peak period, provides help and support to the receptionists with check-in, check-out and handling guest requests.
在入住和退房的高峰期,给予前台团队成员帮助和支持,并处理相关客人的需求。
长城脚下的公社·凯悦臻选在第一家凯悦品牌酒店君悦入驻北京之后,相隔20年之际,北京的第七家凯悦品牌酒店,同时也是北京地区的第六个凯悦品牌-长城脚下的公社·凯悦臻选即将于2021年第二季度喜迎宾客。从北京王府井长安街到长城脚下,从经典永恒系列的君悦,柏悦,凯悦,嘉轩,到独立品牌系列的joie de vivre,凯悦臻选,凯悦在北京的版图一直在不断扩张,2019年亚太区第一家joie de vivre落户三里屯,2021年第一家由凯悦直接管理运营的凯悦臻选品牌也将于长城脚下与大家见面。长城脚下的公社,由12名亚洲杰出建筑师设计建造的私人收藏的当代建筑艺术作品,是中国第一个被威尼斯双年展邀请参展并荣获“建筑艺术推动大奖”的建筑作品。用木板和硬纸板制作的参展模型被法国巴黎的“蓬皮杜艺术中心”收藏的第一件来自中国的永久性收藏艺术作品。同时也是亚洲建筑艺术登上国际舞台的标志。