1.Responsible for GSS scores on Arrival Experience and Received Preferred Room Type
为宾客满意度调查中抵店经历和获得喜欢房型部分的分值负责。
2.Ensure Guest Relations team is positively affecting GSS scores for Problem Experienced by resolving guest issues timely, effectively, and professionally while hotel interest is observed
确保宾客关系团队通过及时、有效、专业的解决宾客遇到的问题,同时保留酒店权益,对宾客满意度调查产生积极的影响。
3.In charge of FO related training in Passport to Success and liaise with HR and achieve reasonable goals in associates’ participation and passing rate
负责Passport to Success中前厅相关的培训并与人力资源部联系在员工参与下达到目标和通过率。
4.Hand on for all Front Office operations including Front Desk, Concierge, Business Centre, Executive Lounge and Fitness Center.
负责前厅运营包括前台,礼宾,总机,行政酒廊和健身中心。
Le Méridien Xi’an ChanbaAt 147 meters tall, the new Le Meridien Xi’an Chanba not only represents an impressive structure of modernity and development in the Chanba ecological district, it rings in a new attitude towards hospitality in this ancient capital city.Le Meridien, a brand as unique as the city of Xian itself, is long overdue to set a foot in this cultural hub of China. A perfect fit for the environment, Le Meridien’s focus on culture, art and unlocking the destination for travellers from the region and abroad will surely set a new standard of distinct customer focus.While the hotel’s 346 guest rooms impress by the modern, yet warm design aspects, the true distinction of the hotel is given by its unique location flanked by the Chan and Ba rivers. Any of the rooms will have an unobstructed view of the water surrounding the hotel and the lush park-like atmosphere created by generous landscaping areas. While perfectly designed and suited for the most selective business travellers, the hotel is more than that, it prides itself to offer a resort environment in a business focused setting.Ample meeting and banquet spaces are enhanced by tailor-made offers and a truly personalized approach to meetings, conferences, exhibitions and especially weddings. In fact, weddings at Le Meridien are as unique as a wedding can be. Not only does the team at Le Meridien understand the importance of a couple’s wedding day, they find new ideas to make the event truly memorable. The three distinct restaurants at the hotel again stand out from the common hotel food and beverage offerings. “Discovery” is not only a brand slogan for this hotel, it is featured throughout the hotel and does not make an exception in these areas of this hospitality marvel either. While experiencing traditional flavors at the hotel’s Hangang Xi'an Restaurant, surprising and unusual ingredients and presentations will add to the overall dining experience.The Le Mei Chinese restaurant features Yunan cuisine, a distinct and hardly seen culinary direction in a five star hotel. Again, a trendsetting move that embodies the brand’s values and promise of a journey of discovery.While the hotels all day dining restaurant offers the “usual” international buffet spread, nothing could be further than describing the hotel’s buffet as “usual”, it is not just the creative selection and enticing flavors that will surprise diners, it is the interactive and fun way the place present itself.Completed by a modern and inviting indoor swimming pool and a state-of-the-art health club, the hotel is set to raise the bar of service standards and facilities in the city when it opens in September 2017.Not just another 5 star hotel,- a true Le Meridien! 西安浐灞艾美酒店坐落于浐灞生态区,共计147米高的西安浐灞艾美酒店不仅是现代建筑结构的用心力作,更让西安这座古都对酒店行业有了全新的态度与认识。艾美,一个与西安一样独特且具有文化底蕴的品牌,早该在这座中国的历史文化中心留下属于自己的足记。艾美品牌注重文化、艺术与探索目的地,这些都与城市完美融合,对于国内外旅客将是一个独特的亮点。时尚,却不失温暖的346间客房并不足以使西安浐灞艾美酒店区别于其他,独特的地理位置,浐河与灞河的相交融才是让这座酒店脱颖而出的真正原因。在这里,任何一间客房均可俯瞰水影交汇与树影斑驳的河滨景致。虽然完美的设计更加适合商务客人,但能够在商业区提供度假酒店的环境与悠然氛围,才是让西安浐灞艾美酒店真正引以为傲的地方。充足的场地使西安浐灞艾美酒店能够更好的为会议,展览尤其是婚宴提供真正的量身定制及个性化服务。事实上,在艾美,婚礼之所以能够实现独一无二,不仅仅是因为专业的婚宴团队明白,一生一次的婚礼对于新人如此重要;更因为他们会为新人打造关于婚宴的种种奇思妙想使之成为一生中最美的记忆。三个风格迥异的餐厅又一次使西安浐灞艾美酒店展现其独有的品牌特色。“探索”并不仅仅是艾美品牌的一个口号,它始终贯穿在酒店的各个部分。当您在汉江鲜火锅餐厅品尝美味时,让人充满惊喜的原料与摆盘都会让您的用餐体验更加享受。乐美中餐厅则是采用了五星级酒店餐饮中并不常见的云南菜系做为主打,这更好的体现了品牌的价值和发现之旅的承诺。酒店新食谱全日餐厅提供看似平常的国际自助餐,充满创意的选择和诱人的口味不但能够惊艳食客,互动的餐饮理念更让你的探索之旅充满惊喜。拥有充满现代感和吸引力的室内泳池及设备完善的健身房,2017年11月当西安浐灞艾美酒店盛大开业时,全市酒店行业的整体服务水平与设施设备都将得到大幅提升。这不仅仅是另一家五星级酒店,这是一个真正的艾美!