岗位职责
1、 熟知当天订餐情况,注意记录宾客的特别活动(如生日庆祝会),应及时向主管汇报。
2、 迎接宾客,引导宾客到预订台位或宾客满意的台位。
3、随时注意听取宾客的意见,及时向上级反映。
4、随时注意在接待工作中的各种问题,及时向上级反映和协助处理。
5、掌握和运用礼貌语言,负责接听电话,宾客电话订餐应问清楚基本信息。
6、向客人介绍餐厅各式菜点、各种饮品和特式菜点,吸引宾客来餐厅就餐。
岗位要求
1、中专以上或具有同等学历,经过餐饮服务培训,有一定的日常英语会话能力。
2、有熟练的服务技能技巧和一定的应变能力,能妥善处理服务中出现的一般性问题。
3、掌握餐厅服务规程,了解餐厅各种菜肴的基本特点和简单的烹制方法。
4、工作主动、热情、认真,责任心较强。
上海前滩香格里拉Shangri-La Qiantan, Shanghai上海前滩香格里拉坐落于浦东世博前滩地区,与前滩太古里、前滩中心大厦相连,组成集办公、商业、酒店等多功能于一体的大型国际化商务区,周边配套有文化、医疗、教育、体育及休闲类生活设施。Shangri-LaQiantan, Shanghai is located in the QiantanExpo Area in Pudong, Shanghai. Together with Taikoo Li Qiantanand New Bund Centre, Shangri-La Qiantan, Shanghai forms a large international business district that integrates offices, retail, hotel and other functions. The area is fully equipped with supporting cultural, medical, educational, sporting, recreational and other lifestyle facilities. 上海前滩香格里拉地理位置优越,与徐汇滨江隔江相望。经中环路、南北高架路驱车前往市中心人民广场只需约15分钟,距离虹桥、浦东两大国际机场只有30-40分钟左右车程;步行数分钟即可到达轨道交通东方体育中心站,6、8、11号线均交汇于此。规划中的快速公交系统(BRT)、越江隧道、地铁19号前滩站等公共交通设施将持续提升该区域交通便利程度。Shangri-LaQiantan, Shanghai is strategically positioned across West Bund. It is about 15-minute drive from the city’s People’s Square via Middle Ring Road and the North-South Elevated Road, and approximate 30-40 minutes away from Hongqiao International Airport and Pudong International Airport. It only takes a few minutes to walk to the Oriental Sports Centre Station and the area is connected by Metro Lines 6, 8 and 11. Other public transportation facilities such as the Bus Rapid Transit (BRT), a cross-river tunnel and the QiantanStation of Metro Line 19 are being planned and will make the hotel even more accessible.酒店主楼共25层,拥有585间客房及套房。简约的现代设计风格中加入了人性化的巧思。客房内均配有休憩床榻或沙发床,56间大床房可灵活转换为双床房,满足大型会议团队及家庭出游的需求。The 25-story hotel building offers a total of 585 guestrooms. The simple yet modern design is enhanced with thoughtful touches throughout to elevate the guest experience. Every guestroom comes with either a day bed or sofa bed, whilst 56 of the rooms offer a twin bed option to meet the needs of corporate groups and family travellers. 酒店拥有2间餐厅、1个大堂酒廊和1间酒吧。全日制餐厅的多个开放式档口为客人提供精选环球美食。主打新淮扬菜系的中餐厅延续香格里拉集团对中餐烹饪一贯的高品质追求,旨在让客人享受到至臻的创新淮扬美食。一楼的酒吧让客人仿佛置身于天然植物园中,招牌草本系列鸡尾酒,精选葡萄酒及一系列国际饮品为小酌时光提供丰富选择。大堂酒廊设有多个独特餐饮体验区,客人可在充满轻松写意的氛围中享受芬芳茶韵、醇香咖啡和自制烘焙糕点。The hotel features 2 restaurants, 1 lobby lounge and 1 bar. The All-day Dining Restaurantbrings together multiple open kitchens that serve a selection of international cuisines. The Chinese Restaurant, which specialises in new Huaiyangcuisine, continues the Shangri-La Group’s proud tradition of culinary excellence with its authentic and innovative offerings. The Barlocated on the first floor allows guests to enjoy a moment of relaxation in a serene garden setting, with signature herb inspired cocktails, a large selection of fine wines and a curated list of international beverages. The Lobby Lounge hasmultiple distinctive zones which allows guests to enjoy the space with premium teas, coffees and housemadepastries.占地约2000平米的康体中心旨在为客人打造身心滋养之旅。健身区配备有氧设施和力量训练专业器械;多功能训练房提供瑜伽、有氧操等多种课程选择,驻场健身教练可为客人定制个性化健身方案。客人还可以选择在25米恒温室内泳池舒展身体,恢复活力,或在水疗中心享受一系列的养生护理。The 2,000-square metre Wellness Clubaims to deliver programs and facilities designed to nourish guests’ bodies and minds. The fitness areas are equipped with aerobic facilities and professional strength training equipment. A range of training programs, including yoga and aerobics are offered in the multi-functional training rooms with fitness instructors on-site to customise programmes for guests. Guests can also choose to stretch their muscles in the 25-metre heated indoor swimming pool or pamper themselves with therapy treatments at the Spa.上海前滩香格里拉配备超过4000平米的会议及宴会场地,包含2个大宴会厅、多个小型会议室和贵宾厅。这些位于同一楼层的宴会及会议设施为社交和商业活动提供便利。位于六楼的独特户外区域亦可用以举行小型活动。Shangri-LaQiantan, Shanghai boasts over 4,000 square metres of conference and banquet space, including 2 banquet ballrooms and multiple conference and VIP rooms. Located on the same floor, these banquet and conference facilities are ideal choices for social and business events. The outdoor area on the sixth floor provides a unique venue for more intimate functions.交通路线:东方体育中心站(地铁6、8、11号线可直达)详情可添加微信号:SLQT551