工作职责:• 楼层运营监督:监督指定楼层的客房清洁运营,确保客房和公共区域符合清洁和质量标准。每天检查客房、走廊和其他空间,以确保符合酒店政策。 • 团队领导与发展:领导、培训和激励客房清洁人员发挥最佳表现。分配任务,监控绩效,并提供建设性反馈,以提高团队效率。 • 客人满意度:及时回应客人的要求、疑虑或投诉,确保以最高标准满足他们的需求。根据需要向客房团队和其他部门传达客人的偏好或特殊要求。 • 库存和供应管理:监控指定楼层的清洁用品、床单和客用设施的库存水平。与客房部办公室协调,确保及时补货。 • 合规与安全:确保所有客房清洁活动符合酒店政策、安全法规和卫生标准。向相关部门报告维护问题或安全隐患,以寻求解决。 • 报告和记录:准确记录房间状态、清洁时间表和团队绩效。为客房部经理准备有关楼层运营和已发现问题的报告。• 流程改进:确定改进客房部流程的机会并提出改进建议,以确保运营效率和客人满意度。任职资格:• 拥有客房服务或楼层管理方面的经验,最好是在酒店业。 • 强大的领导能力和团队管理技能。 • 非常注重细节和组织能力。 • 卓越的沟通和人际交往能力。 • 熟悉客房服务管理系统和物业管理系统 (PMS) 是一种优势。 • 能够在快节奏的环境中同时处理多项任务并有效地确定任务的优先顺序。 • 了解客房服务操作的安全和卫生规程。
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三亚希尔顿花园酒店Hilton Garden Inn Sanya is the first Garden Inn brand hotel of Hilton group's in Hainan. It is located at the end of the Jiefang road 4 in the bustling section of Sanya city. The transportation and travel around the hotel are very convenient. Within 3 kilometers, it can enjoy the supporting facilities of Sanya largest supermarket, Class-a agricultural reclamation hospital and high-speed railway around the island. The guest can be enjoying the convenience and prosperity of the city in close distance and enjoying the tranquility and ease as well.三亚希尔顿花园酒店是希尔顿集团在海南省的第一家花园品牌酒店。它坐落于三亚市的繁华路段解放四路末端,酒店周边交通、出行十分便利,3公里范围可享受三亚最大连锁超市、甲级农垦医院、环岛高铁等配套,12公里到达三亚凤凰国际机场。既近距离享受城市便利繁华,又独享静谧安逸。 Hotel have 282 rooms, 1 restaurant, 1 bar, 300 square meters’ banquet and 7 function rooms, the hotel is now in full preparation and plans to open in 1st December 2018.酒店拥有282间客房,1间餐厅,1个酒吧,300平米的宴会厅及7间会议室,酒店目前正在紧锣密鼓的筹备中,并计划于2018年12月1日正式开业。Benefits for Team Member 员工福利1. Duty Meals免费用餐Duty meals per working day will be provided to all team members.所有团队成员可在员工餐厅免费用餐。2. Team Member Dormitory免费员工宿舍Team Member dormitory will be provided to non-local team members with air condition, television, bed linens and WIFI.酒店为非本地成员提供舒适的团队成员宿舍,每个房间配备空调、电视、床上用品及WIFI。3. Social Benefits全面的社会保险Full social insurance, housing fund will be offered to all team members.养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金。4. Team Member Travel Program团队成员入住优惠价It is our policy that team members can benefit from team member rate (J1D) when rooms are available.希尔顿成员可在全球姐妹酒店享有非常优惠的员工入住优惠价。5. Leave Benefits假期福利We provides our team members with several types of leave including regular off day (2 off days a week), public holiday, annual leave, paid medical leave, maternity leave, marriage leave, compassionate leave and etc.每周2天公休、法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。6. Team Member Awards团队成员嘉奖We will award whoever dedicates to work as Team Member of Month, Team Member of Year and etc.酒店将定期进行月度优秀成员、年度优秀成员等表彰。7. Team Member Training System团队成员培训In Hilton Worldwide, we provide online courses (in the Hilton Worldwide University), class training, cross training in sister hotels and internal transfer opportunities for all full-time team members.我们提供在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会以及集团内部调动机会。8. Variety of Activities团队成员活动Hotel will organize a variety of activities for team members regularly.酒店人力资源部会定期为团队成员举办各种丰富多彩的活动。 Weekly Interview Time每周招聘面试时间:Monday to Friday:9:00-12:00am;14:00-18:00pm周一至周五:上午9:00-12:00;下午14:00-18:00 You are welcome to bring along the original and photocopy of your id card, 1inch color photo and resume (additional photo), and visit the human resources department of the hotel for an interview. Looking forward to your arrival!欢迎您携带身份证原件及复印件、1张一寸彩照及个人简历(另贴相片),亲临酒店人力资源部面试,期待您的到来!