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工作职责：
1、团队领导与监督：领导和监督前台和宾客服务团队，确保他们在客人入住、退房和整个入住期间提供卓越的宾客服务。为员工提供持续的指导和反馈，管理日常团队日程，确保高绩效和遵守酒店政策。
2、卓越的宾客服务：专业及时地处理宾客的询问、特殊要求和投诉，确保所有互动都能带来积极的宾客体验。通过反馈监控宾客满意度，解决服务差距，并不断实施改善宾客关系的策略。
3、运营效率：通过管理客房可用性、宾客到达和离开情况以及与客房部和其他部门协调以满足宾客需求，确保前台运营顺畅。监督账单、付款和客房分配，确保所有财务交易和宾客资料的准确性和对细节的关注。
4、 问题解决和问题解决：有效解决宾客投诉和运营问题，确保服务恢复工作达到或超过宾客期望。预测潜在的宾客担忧或运营挑战，并主动防止服务中断。
5、培训与发展：为前台和宾客服务人员提供培训与发展，确保他们具备提供优质服务所需的知识和技能。定期进行绩效评估，提供反馈和改进机会，以提高团队绩效。
6、跨部门协作：与客房部、餐饮部和其他酒店部门密切合作，及时满足客人的要求和特殊安排。确保各部门之间沟通清晰，以促进客人从抵达到离开的无缝体验。
7、报告与行政职责：准备每日运营报告，包括客人反馈、客房分配和服务挑战，确保管理层了解团队的表现。协助完成行政任务，例如更新客人资料、跟踪客人偏好和维护运营日志。
任职资格：
1、曾在前台或客户服务部门担任过主管或领导职务，最好是在酒店或酒店环境中。
2、具有很强的领导能力和团队管理能力，能够培训和激励员工。
3、具有出色的沟通和人际交往能力，以客户为中心。
4、具有很强的解决问题能力，注重细节。
5、精通酒店物业管理系统 （PMS） 和前台运营。
6、精通英语；会其他语言者优先。
7、能够灵活安排工作时间，包括晚上、周末和节假日。
语言能力：英语-一般
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酒店业--全服务中档酒店/4星级
50-99人
私营．民营企业
三亚希尔顿花园酒店Hilton Garden Inn Sanya is the first Garden Inn brand hotel of Hilton group's in Hainan. It is located at the end of the Jiefang road 4 in the bustling section of Sanya city. The transportation and travel around the hotel are very convenient. Within 3 kilometers, it can enjoy the supporting facilities of Sanya largest supermarket, Class-a agricultural reclamation hospital and high-speed railway around the island. The guest can be enjoying the convenience and prosperity of the city in close distance and enjoying the tranquility and ease as well.三亚希尔顿花园酒店是希尔顿集团在海南省的第一家花园品牌酒店。它坐落于三亚市的繁华路段解放四路末端，酒店周边交通、出行十分便利，3公里范围可享受三亚最大连锁超市、甲级农垦医院、环岛高铁等配套，12公里到达三亚凤凰国际机场。既近距离享受城市便利繁华，又独享静谧安逸。 Hotel have 282 rooms, 1 restaurant, 1 bar, 300 square meters’ banquet and 7 function rooms, the hotel is now in full preparation and plans to open in 1st December 2018.酒店拥有282间客房，1间餐厅，1个酒吧，300平米的宴会厅及7间会议室，酒店目前正在紧锣密鼓的筹备中，并计划于2018年12月1日正式开业。Benefits for Team Member 员工福利1. Duty Meals免费用餐Duty meals per working day will be provided to all team members.所有团队成员可在员工餐厅免费用餐。2. Team Member Dormitory免费员工宿舍Team Member dormitory will be provided to non-local team members with air condition, television, bed linens and WIFI.酒店为非本地成员提供舒适的团队成员宿舍，每个房间配备空调、电视、床上用品及WIFI。3. Social Benefits全面的社会保险Full social insurance, housing fund will be offered to all team members.养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金。4. Team Member Travel Program团队成员入住优惠价It is our policy that team members can benefit from team member rate (J1D) when rooms are available.希尔顿成员可在全球姐妹酒店享有非常优惠的员工入住优惠价。5. Leave Benefits假期福利We provides our team members with several types of leave including regular off day (2 off days a week), public holiday, annual leave, paid medical leave, maternity leave, marriage leave, compassionate leave and etc.每周2天公休、法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。6. Team Member Awards团队成员嘉奖We will award whoever dedicates to work as Team Member of Month, Team Member of Year and etc.酒店将定期进行月度优秀成员、年度优秀成员等表彰。7. Team Member Training System团队成员培训In Hilton Worldwide, we provide online courses (in the Hilton Worldwide University), class training, cross training in sister hotels and internal transfer opportunities for all full-time team members.我们提供在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会以及集团内部调动机会。8. Variety of Activities团队成员活动Hotel will organize a variety of activities for team members regularly.酒店人力资源部会定期为团队成员举办各种丰富多彩的活动。 Weekly Interview Time每周招聘面试时间：Monday to Friday:9:00-12:00am;14:00-18:00pm周一至周五：上午9:00-12:00；下午14:00-18:00 You are welcome to bring along the original and photocopy of your id card, 1inch color photo and resume (additional photo), and visit the human resources department of the hotel for an interview. Looking forward to your arrival!欢迎您携带身份证原件及复印件、1张一寸彩照及个人简历(另贴相片)，亲临酒店人力资源部面试，期待您的到来！
