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岗位职责
1. 熟知当天订餐情况,注意记录宾客的特别活动(如生日庆祝会),应及时向主管汇报。
2. 替宾客存取保管衣物,并询问有无贵重物品,贵重物品提醒宾客自行保管。
3. 迎接宾客,引导宾客到预订台位或宾客满意的台位。
4. 客满时,负责安排好后到的宾客,使宾客乐于等位。
5. 随时注意听取宾客的意见,及时向上级反映。
6. 随时注意在接待工作中的各种问题,及时向上级反映和协助处理。
7. 掌握和运用礼貌语言,负责接听电话,宾客电话订餐应问清楚基本信息。
8. 向客人介绍餐厅各式菜点、各种饮品和特式菜点,吸引宾客来餐厅就餐。
岗位要求
1.初中毕业或具有同等学历。
2.有熟练的服务技能技巧和一定的应变能力,能妥善处理服务中出现的一般性问题。
3.掌握餐厅服务规程,了解餐厅各种菜肴的基本特点和简单的烹制方法。
4.工作主动、热情、认真,责任心较强。
5.身体健康,仪表端庄。
绿野山居度假村是国家AAAA级旅游区,位于宁波市区慈城镇五星村(五星村是一个初具规模的文明、富裕、和谐的小康村)。山庄东临古色古香的慈城古县城,北靠风景秀丽的云湖,杭州湾大通道的延伸段临村而过,江北大道离村3公里,距慈城镇5公里,到宁波市区20公里,交通便捷,区位优越。山庄以优美、朴实的生态环境为依托,突出“山野与绿野”氛围,山庄核心区占地500余亩,另有茶场200余亩,苗圃基地100多亩,樱花等特色山林800多亩,内设有山居景观客房、山居花园房及园景房等168间/套,大小会议室8个,餐饮包厢、西餐厅及多功能厅、能容纳800余人同时就餐,同时还配有棋牌室、KTV包厢、室内室外旅泳池、健身房、影视厅、垂钓等休闲娱乐场所。是一家集农业旅游观光、度假养生、休闲运动、培训基地、会议等集于一体的综合性乡村旅游点,是宁波市区开发乡村旅游的重点区块。 Luye Mountain Residence resort is a national AAAA level tourist area. It is located in Wuxing village, Ningbo City, which is a civilized, prosperous and harmonious well-off village that has begun to take shape. Villa East antique Cicheng, north of the beautiful scenery of the Cloud Lake, Hangzhou Bay Bridge stretch near the village, from the village of Jiangbei Road 3 kilometers, 5 kilometers away from Keats Town, to Ningbo city 20 kilometers, convenient transportation and superior location. Villa with a beautiful ecological environment, simple to rely on, to highlight the "wild and green" atmosphere, the core area of villa covers an area of 500 acres, the tea plantation of more than 200 acres, more than 100 acres of nursery base, cherry and other characteristics of the forest is more than 800 mu, with mountain view rooms, mountain garden room and garden room 168 rooms / Suites 8, a small conference rooms, dining rooms, restaurant and multi-function hall, can accommodate 800 people dining at the same time, also equipped with a chess room, KTV room, indoor and outdoor swimming pool, gym, tour auditorium, fishing and other recreational places. It is a comprehensive rural tourism spot, which integrates agri tourism, sightseeing, vacation, health preservation, leisure sports, training bases and conferences. It is a key area for developing rural tourism in Ningbo.