Receptionist 前台接待
2千-3千
停止招聘
发布于 07-01
Receptionist 前台接待
2千-3千
玉溪 | 经验不限 | 中专
停止招聘
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Greets and registers guests , providing prompt and courteous service .Check in / out of guests . Resolves guest challenges throughout their stay in our hotel . upgrades guests as required . Promotes hotel services .

热情友好的问候客人,确保提供高效一致的服务。对入住期间的各种需求和问题予以快速解决,销售酒店各项产品确保利润最大化。

 1.Completes the registration process by inputting and retrieving information from a computer system , confirming pertinent information including number of guests and room rate . Makes appropriate selection of rooms based on guest needs . Codes electronic keys . Non –verbally confirms the room number and rate . Promotes and administers Wyndham Marketing programs such as Wyndham Rewards , for arriving guests . Ensures guests knows location of room , containing room keys , tokens of our appreciation ,gifts , etc ,to guest .

根据预订优质快速的为客人办理入住手续,确认相关信息,如:房价,人数等,依客人喜好予以排房。向客人介绍酒店各种宣传促销活动及推销温德姆奖赏计划给非会员,吸引新会员的加入。指引去房间的方向并解释房卡的使用方法,向客人分发礼物等。

2.Ensures rooms and services are correctly accounted for within guest statement Properly accounts for service provided by the hotel . Assists guests with check out payments or charges . Accepts and records vouchers , credit, traveler’s checks , and other forms of payment , converts foreign currency at current posted rates .

确保入住期间的各项需求能有效满足,帮助客人办理外币兑换及结帐手续。接收现金,信用卡,旅行支票,公司或第三方付费等付款方式。

3.Greets customers immediately with a friendly and sincere welcome . Uses a positive and clear speaking voice , listens to understands requests , responds with appropriate action and provide accurate information such on outlet hours , special VIP programs , events , etc .

热情友好的问候客人,对客人的合理需求予以积极恰当的回应。准确提供各种信息如:酒店营业场所的营业时间及VIP促销计划等。

4.Receives special requests from guests , and responds appropriately or forwards requests to appropriate team members for decisions and actions.

对自己权限范围内不能予以解决的问题和需求,及时反馈给相应部门和人员予以解决。

5.Promptly answers the telephone and email inquires . inputs messages into the computer and advises other team members of special guest needs . retrieves messages and communicates the content to the guest . Retrieves mail , packages and facsimiles or other special items for customers as requested .

礼貌的接听所有来电,及时恰当的应客人要求处理各种邮件、传真及转交物品。

6.Fields guest complaints , conducting thorough research to develop the most effective solutions and negotiate results . Listens and extends assistance in order to resolve problems such as price conflicts , insufficient heating or air conditioning , etc . Remains calm and alert especially during emergency situations and heavy hotel activity . Plans and implements detailed steps by using experienced judgment and discretion .

沉着冷静的应对和处理各类客人投诉,如:客人对价格不满,空调或供暖系统的不足等。

7.Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.

致力于酒店工作,为酒店发展提供创造性的建议,为顾客和整个团队提供高品质服务。

8.Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Wyndham Rewards and Frequent Flyer Number enquired about, and method of payment secured.

依照预订为客人办理入住,核对预订信息,温德姆奖赏计划号及航空公司会员号,确保入住登记表的完整性及付款方式安全有效。

9.Handles complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.

采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理或宾客关系经理。回访客人,确保客人对解决方法满意。

10.Ensures that VIP guests are treated personally and recognized as an individual.

确保VIP客人个性化服务待遇。

11.Promotes Wyndham Rewards and its associated benefits to guests who are not already enrolled in the program. Ensures that existing Wyndham Rewards members receive personal and professional service that recognizes them as important guests and that their benefits are received. 

引入新的奖赏计划会员,确保会员应得利益,为会员提供优质专业的服务。

12.Ensures a prompt and efficient departure, by settling guests accounts as per billing and reservation instructions and ensuring that all guests folios are correct.

确保所有帐单消费的精准性,为客人提供高效快捷的结帐服务。

13.Is up to date with information on facilities, attractions, places of interest, sights and activities in and around hotel.

了解酒店周边地区的最新信息,名胜,风景地等,为顾客提供方便。

14.Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Attends daily briefings, shift handovers, meetings and reads the log book on a daily basis.

确保信息的有效传递,尚未完成的事情逐一移交至有关人员,让宾客满意。参加日常例会及其他会议。

15.Ensures that the day-to-day functions of the front desk are completed. Including but not limited to checklist, trace reports, credit limit checks, and online back-up.

确保完成前台每日的任务,其中包括但不仅限于工作的监督,房间分配,报告,信用额度核对,电脑数据备份及主帐的核对等。

16.Carries out any other reasonable duties and responsibilities as assigned.

完成任何其他合理的职责和被指派的职责。

其他要求
国际联号工作经历:优先
语言能力:英语-良好 中国普通话-熟练
计算机能力:一般
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公司地址
云南省澄江市凤麓街道办事处仙湖路29号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
抚仙湖华美达广场酒店华美达是全球最大的酒店集团——温德姆酒店集团旗下的一个国际酒店品牌,于1954年在美国成立,当时命名为RAMADA INTERNATIONAL,1959年更名为RAMADA,同年第一次出售特许经营权,标志着品牌和管理进入成熟期。在相继成功开拓了北美、南美和欧洲市场后,1981年,华美达开始进军亚太市场。现在,华美达已是在全球50多个国家、逾800多个地区拥有近9000家国际酒店的著名品牌。
云南省澄江市凤麓街道办事处仙湖路29号
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