The Hilton Honors Fraud team is seeking star candidates for our Fraud Analyst positions located in our Shanghai office.  
 
·       Meet or exceed the predetermined service level agreement (SLA) to ensure efficient operational execution
·       Concurrently utilize multiple technology systems to investigate allegations of program non-compliance, fraud and abuse
·       Participates in the development, design, testing and implementation of new processes, procedures and system
technology
·       Operates autonomously in ambiguous situations, by identifying and prioritizing major issues and working with peers, leadership and various stakeholders to coordinate efforts to meet corporate goals
·       Educates and advises management and process owners on process, procedures and norms
·       Build solid working relationships and partnering closely with various stakeholders to include our Hotels, Honors, Safety & Security, Operations & Reservation & Customer Care teams
 
Strong business sense, excellent communication skills, attention to detail, and an innate desire to grow professionally are keys to success in this challenging position.
ESSENTIAL FUNCTIONS:
 
Investigations (50%)
·       Investigate account activity to ensure compliance with our program terms and conditions
·       Utilize resources to compile and provide data to support a thorough investigation
·       Communicate with guest, hotels and internal contacts on the resolution of the allegations
 
Partnership (25%)
·       Interact with various stakeholders, at multiple levels, to include guests, hotels and internal contacts to further our program mitigation controls
·       Assist management with responses to escalate cases and concerns from hotels and internal contacts
 
Reporting and Documentation (15%)
·       Document findings in various systems with minimal grammatical errors
·       Synchronize your findings into a short, concise and error-free report for various stakeholders
 
Continuous Improvement (10%)
·       Participate in the develop and execute action plans that improve guest experience, increase quality and reduce fraudulent activity 

关于希尔顿希尔顿（NYSE: HLT）是国际最具知名度的酒店管理公司之一，拥有十七大卓越酒店品牌，在全球113个国家和地区直接管理、特许经营、持有以及租赁超过5,600家酒店，逾912,000间客房。一直以来，希尔顿始终致力于履行世界最热情好客酒店的使命并在卓越职场研究所2018年的“全球最佳职场”评选中名列第二，成为全球排名最高的酒店集团。自1919年成立以来，希尔顿酒店已共计为超过30亿名宾客提供了服务。同时，作为屡获殊荣的常客奖励计划希尔顿荣誉客会?（Hilton Honors），它已为全球近8,200万名会员提供包括电子登记入住及选择客房、数字密钥与智能客房等非凡礼遇。更多详情请登录newsroom.hilton.com，并在Facebook、Twitter、Linkedln、Instagram和Youtube上与希尔顿联系。