职位描述
【职位描述】
The position will assist and support Director of Sales, Luxury GCM to create and deliver strategic sales approach to developing the Luxury market from China South Region for Luxury branded Hotels, currently Waldorf Astoria, Conrad and LXR globally.
Lead strategic account management & development with existing & new luxury accounts from luxury market as well as provide support around key distribution channels in China South Region.
Position Summary:
1. To lead sales strategy for Luxury Sales with a customer portfolio across China south region in alignment with the GCM Luxury Sales Organization.
Metrics: Overall increase in annual revenue & market share.
2. To collaborate & support leadership on property for Luxury sales teams within China South Region.
Metrics: Inter-regional Luxury Sales support plan including customer engagement activation
3. Develop and maintain relationships with key luxury accounts in China South Region, which have a high propensity to book luxury brands, typically have small volumes, and high ADRs.
Metrics: Revenue and ADR from luxury accounts.
4. Engage with HWS South team to serve as the conduit for Luxury Sales in GCM
hold necessary training sessions, webinars, and meetings to deepen the understanding and articulation of the Luxury brands and specific global luxury product. Coordinate joint sales activities with HWS teams in China South Region to differentiate.
Targets should contain the following
1. Total sales influenced revenue at Greater China luxury hotels from China South Region
2. Greater China and outbound from China South Region revenue of luxury consortia
Additional areas of responsibility
· In collaboration with Director of Sales Luxury GCM- create and lead the sales strategy for the development of the Luxury market in all segments outbound & inter-regionally from China South Region
· Accountable for the performance of HWS Luxury Sales in China South Region Proactively manage customer relationships as well as internal stakeholders such as the Commercial Directors, Director of Sales, General Managers, and other senior Stakeholders of hotels etc.
· To create and communicate the account strategies to drive increase in market share.
· To be responsible for managing and driving strategy for key accounts, partnership, and distribution channels in the region
· To be responsible for the implementation and execution of projects supporting Key luxury partner development strategy
· Be owner agnostic
Planning Activities
· In collaboration with the current Director of Sales, Luxury GCM to support Luxury Sales activation plan for Greater China
· Develop strategic focus on Account Management, key partnerships, and distribution to move market share inter-regionally and outbound
· Develop powerful personal relationships with decision makers and influencers within the top producing accounts & partnerships
· Ensure that measurement systems are in place & robust to track accurately the production of all targeted accounts.
· Set objectives that are aligned with Asia Pacific Luxury Sales organization & the Greater China hotel business plans
· Work with the relevant organizations and Associations in the region to ensure that Hilton Luxury brands achieve maximum gain and exposure
Organizing Activities
· In collaboration with the current Director of Sales, Luxury GCM work on the HWS Luxury Greater China Customer Engagement Activities ie organization of Luxury trade shows, sales missions etc.
· Ensure Salesforce implementation is accurately set up.
· Partner with B2B Brand sales marketing on the appropriate marketing activities to underpin the account strategies and deliver increased customer and market share.
· Plans and directs assignment of tasks ensuring optimum effectiveness, accountability, and use of resources.
Directing Activities
· Executes organisational directives and encourages achievement of goals through motivation, communication
· Conducts effective management of third parties, identifies vendors and monitors costs and quality of service.
· Reviews Account Development Plans on a quarterly basis, updating records accordingly.
Supportive Functions within the Luxury Brands
In addition to performance of the essential functions, this position will be required to perform a combination of the following supportive functions based upon the requirements of the business needs of Luxury Hotel brands globally.
· Support new openings within HWS Luxury Brands in China South Region
· Monitors and maintains a close, accessible relationship with Commercial Directors and Director of Sales, General Managers, Senior Stakeholders of hotels and Hilton within the Luxury Brands.
· Attend sales review & communication meeting as and when required.
· Additional supportive functions as appropriate.
【任职要求】
What are we looking for?
The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation.
· Extensive understanding of Luxury market, distribution & Luxury partnerships, expertise in China South Region
· Excellent communication skills: presentations, written and public speaking in both Mandarin and English.
· Strong in big picture thinking and strategic planning capabilities.
· Excellence in strategic planning, leadership and execution.
· Abilty to direct collaboration among cross-functional teams including external & Global resources.
· Leads by example to resolve conflicts, introduce change and ensure collaboration among others.
· Demonstrates the highest standards of ethical behaviour and absolute discretion with sensitive information.
· Ability to take initiative to identify, prioritise and implement actions required to achieve functional goals.
· Strong problem solving skills including ability to address any issue in collaboration with others, identify and prevent potential problems and develop problem solving skills in others.
· Ability to work independently and manage the work of others.
· Proven understanding of client’s business and category, including business plans, competitive environment & distribution channels, and product financials.
· Ability to recommend segmentation and targeting proposals and to assess marketing implications and aggressively manage to ensure profitability.
REQUIRED QUALIFICATIONS
· A minimum of 7-year experience in a hotel industry sales role in both corporate and property level
· A minimum of 10-year experience within the Luxury hospitality market or equivalent industry.
· University degree at bachelor level or experience in lieu thereof.
· Experience working in multi-cultural or international settings.
· Fluency in spoken and written English.
PREFERRED QUALIFICATIONS
· Advanced degree preferred.
· Experience in other commercial functions, e.g., revenue, marketing, e-commerce etc.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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语言能力:英语-一般
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