A General Manager is responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience while managing profitability and guest satisfaction measures.


What will I be doing?

As a General Manager, you are responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience. A General Manager will also be required to manage profitability and guest satisfaction measures. Specifically, you will be responsible for performing the following tasks to the highest standards:
Manage ongoing profitability of your hotel, ensuring revenue and guest satisfaction targets are met and exceeded
Lead in all key property issues including capital projects, customer service, and refurbishment
Ensure all decisions are made in the best interest of the hotels and Hilton
Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property
Provide effective leadership to hotel team members
Lead in all aspects of business planning
Comply with and exceed Hilton Brand Service Standards
Ensure costs are controlled and revenue opportunities are effectively sourced and delivered
Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton
Hold regular briefings and communication meetings with the HOD team
Respond to audits to ensure continual improvement is achieved

What are we looking for?

A General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Experience as General Manager within a similar quality hotel
Degree or diploma in Hotel Management or equivalent
Possesss strong commercial acumen, with experience in increasing profitability
Experience managing budgets, revenue proposals, and forecasting results in a similar sized property
Excellent leadership skills
Exceptional communication skills
In-depth knowledge of the hotel/leisure/service sector

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

关于希尔顿希尔顿（NYSE: HLT）是国际最具知名度的酒店管理公司之一，拥有十七大卓越酒店品牌，在全球113个国家和地区直接管理、特许经营、持有以及租赁超过5,600家酒店，逾912,000间客房。一直以来，希尔顿始终致力于履行世界最热情好客酒店的使命并在卓越职场研究所2018年的“全球最佳职场”评选中名列第二，成为全球排名最高的酒店集团。自1919年成立以来，希尔顿酒店已共计为超过30亿名宾客提供了服务。同时，作为屡获殊荣的常客奖励计划希尔顿荣誉客会?（Hilton Honors），它已为全球近8,200万名会员提供包括电子登记入住及选择客房、数字密钥与智能客房等非凡礼遇。更多详情请登录newsroom.hilton.com，并在Facebook、Twitter、Linkedln、Instagram和Youtube上与希尔顿联系。