工作职责：As the Fraud Analyst, you will be responsible for performing the following tasks to the highest standards:	Meet or exceed the predetermined service level agreement （SLA） to ensure efficient operational execution.	Concurrently utilize multiple technology systems to investigate allegations of program non－compliance, fraud and abuse.	Participate in the development, design, testing and implementation of new processes, procedures and system technology.	Operate autonomously in ambiguous situations, by identifying and prioritizing major issues and working with peers, leadership and various stakeholders to coordinate efforts to meet corporate goals.	Educate and advise management and process owners on processes, procedures and norms.	Build solid working relationships and partnering closely with various stakeholders to include our Hotels, Honors, Safety & Security, Operations, Reservation and Customer Care teams.	Possess strong business sense, excellent communication skills, attention to detail, and an innate desire to grow professionally are keys to success in this challenging position.Essential FunctionsInvestigations （50%）	Investigate account activity to ensure compliance with our program terms and conditions.	Utilize resources to compile and provide data to support a thorough investigation.	Communicate with guests, hotels and internal contacts on the resolution of the allegations.Partnership （25%）	Interact with various stakeholders, at multiple levels, to include guests, hotels and internal contacts to further our program mitigation controls.	Assist management with responses to escalate cases and concerns from hotels and internal contacts.Reporting and Documentation （15%）	Document findings in various systems with minimal grammatical errors.	Synchronize your findings into a short, concise and error－free report for various stakeholders.Continuous Improvement （10%）	Participate in the develop and execute action plans that improve guest experience, increase quality and reduce fraudulent activity.Supportive FunctionsIn addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company:	Various ad－hoc projects for Honors Fraud Prevention leadership and / or regional management.	Partner with co－sourced resources to further our fraud response posture.	Educate, train, and advise corporate, hotel staff and management on processes and procedures.	Build solid working relationships and partner closely with regional leadership and hotel management.	Any and all other job duties as assigned.任职资格：A Fraud Analyst serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:	Proficient in writing, understanding and conversing in English and Mandarin.	3 years of work experience independently and in a team environment.	Strong problem－solving skills.	Strong work ethic with self－accountability for high－quality results.	Positive attitude and perseverance in the face of challenges and / or changing circumstances.	High－energy self－starter capable of completing a diverse workload within strict timelines.	Absolute discretion and confidentiality regarding sensitive information.	Highest standards of ethical conduct and integrity.	Call Center fraud or investigations experience.	Data mining and analytics experience.	Ability to travel up to 5% including international destinations requiring a passport / visa.It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:	2－4 years of reservation and customer care industry experience.	Advanced Excel.	Proficient in written and spoken foreign language other than English or Mandarin.	Superior interpersonal and collaboration skills.

关于希尔顿希尔顿（NYSE: HLT）是国际最具知名度的酒店管理公司之一，拥有十七大卓越酒店品牌，在全球113个国家和地区直接管理、特许经营、持有以及租赁超过5,600家酒店，逾912,000间客房。一直以来，希尔顿始终致力于履行世界最热情好客酒店的使命并在卓越职场研究所2018年的“全球最佳职场”评选中名列第二，成为全球排名最高的酒店集团。自1919年成立以来，希尔顿酒店已共计为超过30亿名宾客提供了服务。同时，作为屡获殊荣的常客奖励计划希尔顿荣誉客会?（Hilton Honors），它已为全球近8,200万名会员提供包括电子登记入住及选择客房、数字密钥与智能客房等非凡礼遇。更多详情请登录newsroom.hilton.com，并在Facebook、Twitter、Linkedln、Instagram和Youtube上与希尔顿联系。