工作职责：
What will I be doing?
As a Senior Associate on Hilton’s Global Deployment & Change Management （GDCM） team, you will support hotel readiness for new and evolving technology across Hilton’s global portfolio. In this role, you will help translate system changes into hotel‑ready guidance, surface risks and insights, and strengthen hotel‑facing materials that drive smooth transitions and adoption.
You will work closely with subject matter experts, brand and regional partners, and hotel teams to identify recurring challenges, refine processes, and support GDCM’s roadmap with a key focus on PEP （Property Engagement Platform） change management and first‑in‑country pilots.
•	Gather hotel insights, identify risks, and document challenges that affect system adoption.
•	Translate technical updates into clear, hotel－facing communications and job aids.
•	Strengthen hotel－facing materials by reviewing guidance, identifying gaps, and sharing feedback with owning teams.
•	Partner with content and process owners to align materials and clarify system updates.
•	Coordinate with brand, regional, and cross－functional teams to ensure consistent messaging and escalation routing.
•	Manage logistics for virtual and in－person briefings, learning sessions, and feedback loops.
•	Support first‑in‑country pilots and regional readiness work, surfacing insights and supporting mitigation plans.
•	Maintain structured documentation of feedback, risks, and resolutions for visibility across GDCM.
•	Design and deliver GDCM－owned materials including toolkits, presentations, FAQs, tailored by brand, hotel complexity, and region.  

What are we looking for?
The success in this role will demonstrate itself through the following attributes and skills:
•	Analytical mindset, with the ability to interpret data, identify trends, and translate insights into actionable change management plans.
•	Effective communicator who navigates cross－functional and cross－cultural stakeholder relationships with clarity, empathy, and confidence.
•	Resilient and adaptable in fast－paced environments, with a proactive approach to identifying and resolving issues.
•	Organized and detail－oriented, capable of maintaining structured documentation of activities, feedback, risks, and resolutions.
•	Change leader, who champions new systems, educates teams, and develops materials that drive alignment.
•	Proficient in Microsoft Office Suite, able to create high－impact, region－, brand－, and hotel－specific materials （e.g., toolkits, presentations, FAQs）.
•	Deep understanding of hospitality technology systems, particularly property management systems （PMS）, central reservation systems （CRS）, and interface standards.
•	Strong familiarity with core hotel operational procedures, including billing, reservations, front‑office workflows, tax handling, folio management, and other property‑level processes that influence system behavior and user adoption.
•	Experienced in technology implementation, with a demonstrated record of supporting deployments, adoption efforts, and hotel －facing service delivery.
•	Values－driven contributor, committed to upholding Hilton’s values and elevating the experience of hotel teams, coworkers, and cross functional partners through collaboration, professionalism, and strong relationship building.

任职资格：
To fulfill this role successfully, you should demonstrate the following minimum qualifications:
•	10＋ years of professional work experience in Technology or related field 
•	8＋ years of work experience in hotel operations 
•	3＋ year of experience supporting technology deployments or organizational change 
•	3＋ years of experience using Hilton PMS, CRS, or related interfaces  
•	Travel up to 50%

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
•	Bachelor‘s Degree, or Associate‘s Degree plus 6＋ years of Technology related experience, 
•	5＋ years of professional work experience in Technology or related field 
•	3＋ years contributing to largescale deployments 
•	3＋ years working with Hilton PMS, CRS, and interface implementation standards 
•	Bilingual capabilities to support global hotel teams  
•	Expert knowledge of Microsoft Office Suite, especially in crafting customized communication and training tools

关于希尔顿希尔顿（NYSE: HLT）是国际最具知名度的酒店管理公司之一，拥有十七大卓越酒店品牌，在全球113个国家和地区直接管理、特许经营、持有以及租赁超过5,600家酒店，逾912,000间客房。一直以来，希尔顿始终致力于履行世界最热情好客酒店的使命并在卓越职场研究所2018年的“全球最佳职场”评选中名列第二，成为全球排名最高的酒店集团。自1919年成立以来，希尔顿酒店已共计为超过30亿名宾客提供了服务。同时，作为屡获殊荣的常客奖励计划希尔顿荣誉客会?（Hilton Honors），它已为全球近8,200万名会员提供包括电子登记入住及选择客房、数字密钥与智能客房等非凡礼遇。更多详情请登录newsroom.hilton.com，并在Facebook、Twitter、Linkedln、Instagram和Youtube上与希尔顿联系。