工作职责：
This position is concerned with the implementation of Information Technology function at the hotel in accordance
with Hilton’s Information Technology strategies and priorities as well as measuring Information Technology costs,
benefits and performance in the hotel and providing this information to hotel management and the Senior
Director, Field Technology Services.
该职位负责根据希尔顿的信息技术战略和优先事项，在酒店实施信息技术功能，衡量酒店的信息技术成
本、效益和绩效，并将这些信息提供给酒店管理层和高级区域信息技术高级总监。
Brand Standards & Compliance 品牌标准及合规
• Ensuring IT related Brand Standards are met at the hotel.
确保酒店符合IT相关品牌标准。
• Ensuring IT SOX requirements are met and hotel to comply with IT SOX policies and procedures.
确保满足IT SOX 要求，并遵守 IT SOX 政策与程序。
• Ensuring Brand approved hardware and software applications are only used at the hotel.
确保品牌认可的硬件和软件应用程序仅在酒店使用。
Systems & Procedures 系统及流程
• Ensuring all systems are kept up－to－date with security and update patches.
确保所有系统都设施了安全补丁更新以保持最新状态。
• Ensuring hardware refresh standards are met at the hotel and no non－standard hardware or application
is used at the hotel.
确保酒店符合硬件更新标准，并且酒店不使用非标准硬件或应用程序。
• Ensuring to comply with IT Audits, IT Security and making sure systems are PCI compliant.
确保遵守IT审计、IT安全并确保系统符合PCI标准
• To maintain standards and best practices at hotel and evaluate compliance.
维护酒店的标准和最佳实践并评估合规性。
• Ensure hotel data is secured and in line with stated standards and best practices.
确保酒店数据安全并符合规定的标准和最佳实践。
• Ensure all systems are secure and required daily backups are happening with all critical information
backed up nightly where applicable.
确保所有系统都是安全的，并且对于有备份需求的系统每天进行必要备份流程。
Customer Service 客户服务
• Bring values to customer satisfaction aspects by focusing on Guest Facing Technology requirements for
the hotel to contribute to overall guest experience.
提供增进客户满意度的价值工作, 并专注于提高酒店对客科技的需求，以促进整体客户体验。
• Ensuring StayConnected guidelines are met to provide guests with a competitive advantage and
experience.
确保符合“StayConnected”准则，以便为客人提供具有竞争力的优势和使用体验。
Financials 财务
• Manage all IT expenditures and evaluating them with IT Capital and Operational budgets.
管理所有IT支出，并使用IT资本和运营预算对其进行评估。
• Seek opportunities for cost reduction and value－added benefits for the hotel.
为酒店寻求降低成本和增值收益的机会。
• Provide consultation service to hotel management team to ensure all IT equipment is covered under
Annual Maintenance Contract with Hilton Globally / Regionally approved vendors / suppliers.
为酒店管理团队提供咨询服务，以确保所有IT设备符合希尔顿全球/地区认可的供应商/供应商的
年度维护合同。
Administration 行政管理
• Provide consultation service to hotel management team to ensure all IT equipment is covered under
Annual Maintenance Contract with Hilton Globally / Regionally approved vendors / suppliers. Assists with
the development, maintenance and update of a detailed Department Operations Manual that reflects
Policies & Procedures, work processes and standards of performance within the Division. Ensures annual
review to accurately reflect any changes.
协助制定、维护和更新详细的部门操作手册，以反映部门内的政策和程序、工作流程和绩效标
准。确保年度审查以准确反映任何变化。
• Assists with the preparation and regular update of the Finance Departmental Budget in close cooperation
with the Director of Finance, ensuring targets are met and costs are effectively controlled.
协助制定年度财务业务计划，并确保部门目标充分满足酒店的业务目标和员工的需求。 与财务总
监密切合作，协助编制和定期更新财务部门预算，确保实现目标并有效控制成本。
• Assists with the subscription, maintenance, and update of all licenses at the hotel and provide
consultation to the hotel management to track the relevant inventory.
协助酒店所有许可证的订阅、维护和更新，并向酒店管理层提供咨询以跟踪相关库存。
• Advises the management of the hotel on additional facilities that could be provided by either existing or
further IT systems and technological advances.
就现有或进一步的IT系统和技术进步可以提供的额外设施向酒店管理层提供建议。
Direct Reports: n/a

任职资格：
What are we looking for?
The success in this role will demonstrate itself through the following attributes and skills:
• Tertiary qualifications, or other collegiate－level degree in IT, or related field.
IT、或相关领域的大专学历或其他大学学位。
• Certified / Extensive experience in IT roles.
IT相关认证/在 IT 角色方面拥有丰富的经验。
• Hardware & Software Installation and Troubleshooting skills.
硬件和软件安装和故障排除技能。
• Strong Administration and effective Communication Skills.
强大的管理能力和良好的沟通技巧。
• Proficiency, at an intermediate to advanced level, with computers and computer programs,
including Microsoft programs.
熟练使用计算机和计算机程序，包括Microsoft程序，处于中级到高级水平。
• Ability to work in fast－paced environment and support multiple projects concurrently and able to manage
a variety of tasks.
能够在快节奏的环境中工作，并同时支持多个项目，能够管理各种任务。
• Ability to independently conduct training session or project briefing session with manager support.
能够在经理支持下独立进行培训或项目简报会议。
• Strong organization and time management skills.
强大的组织和时间管理能力。
• Ability to flex to and learn a variety of subject matter.
能够灵活适应并学习各种主题。
• Strong critical thinking skills required and attention to detail.
强大的批判性思维能力和对细节的关注。
• Ability to collaborate with multiple groups and prioritize tasks.
能够与多个团队合作并优先处理任务。
• Strong problem definition and risk analysis skills.
强大的问题定义和风险分析能力。
• Creative problem－solving skills
具有创造性解决问题的能力。
To fulfill this role successfully, you should demonstrate the following minimum qualifications:
• At least five（5） years of professional work experience in Technology, Hospitality or related field.
五年以上技术、酒店或相关领域专业工作经验。
• Three （3）years of Hilton hotel Field Technology Management experience.
三年以上希尔顿酒店技术管理经验。
• Previous experience and understanding of technology deployments in a Project Management
capacity.
理解并具有技术部署的项目管理能力。
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
• Bachelor’s Degree, plus 5 years of Hospitality or Technology related experience.
本科学历，以及五年酒店或技术相关经验。
• Ten （10） years of professional work experience in Technology or related field.
十年技术或相关领域专业工作经验。
• Five （5） years of Management Experience for Hilton Field Technology.
五年希尔顿现场技术管理经验。
• Experiences working with Microsoft Power Platform will be a plus.
拥有Microsoft Power平台经验优先。
• Advanced degree preferred and/or certification in Project Management.
拥有高级学位和项目管理证书优先。

关于希尔顿希尔顿（NYSE: HLT）是国际最具知名度的酒店管理公司之一，拥有十七大卓越酒店品牌，在全球113个国家和地区直接管理、特许经营、持有以及租赁超过5,600家酒店，逾912,000间客房。一直以来，希尔顿始终致力于履行世界最热情好客酒店的使命并在卓越职场研究所2018年的“全球最佳职场”评选中名列第二，成为全球排名最高的酒店集团。自1919年成立以来，希尔顿酒店已共计为超过30亿名宾客提供了服务。同时，作为屡获殊荣的常客奖励计划希尔顿荣誉客会?（Hilton Honors），它已为全球近8,200万名会员提供包括电子登记入住及选择客房、数字密钥与智能客房等非凡礼遇。更多详情请登录newsroom.hilton.com，并在Facebook、Twitter、Linkedln、Instagram和Youtube上与希尔顿联系。