• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 午餐补贴
• 领导好
• 员工生日礼物
• 年度旅游

Job Description
工作概述
Directs all aspects of the guest relations function to achieve the highest possible guest satisfaction to current and future VIPs. 
指导客户关系工作的各个方面，从而最大程度获得当前和未来贵宾宾客满意度。
•Reports directly to and communicates with the Front Office Manager on all  pertinent matters affecting guest service and hotel operations.
 直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通.
•Provides functional assistance and direction to all departments.
 向所有部门提供功能性支持和指导.
•Cooperates, coordinates and communicates with other hotel departments as  required.
 按需要与酒店其它部门进行合作、协调和沟通.
•Reacts to situations to ensure guests receive prompt attention and personal  recognition throughout the hotel
 对各种状况做出反应,以确保来宾被及时的礼貌接待并得到充分的注意和重视.
•Responds to guest needs and resolves related problems
 就客人的需求做出反应并解决相关问题.
•Supervises and directs Reception and Reservations personnel.
 对接待部和预订部工作人员进行监督和指导.
•Supports and assists Front Office personnel and all departments at peak  periods. 
 在高峰期向前厅部工作人员和其它所有部门提供支持和协助.
•Assists Guest Relations in greeting, rooming, and sending off VIP guests.
 协助客户关系部门迎接贵宾,为其安排房间并在其离店时送行.
•Inspects front of house and back of house regularly for cleanliness;Monitors  appropriate standards of conduct, uniform, hygiene, and appearance of staff.
 定期检查一线各部门和二线各部门的清洁状况;监督员工的行为、制服穿着、卫生和外表形  象.
•Promotes inter-hotel sales and in-house facilities.
 促进店际销售及推销酒店内的设施.
•Checks billing instructions and monitors guest credit
 检查结帐说明并监督客人信用情况.
•Analyses and approves discounts and rebates.
 分析和批准打折相关事宜.
•Analyses the rate variance report to ensure rooms revenue control
 分析房价差异报告以保证控制客房收入.
•Takes action with the Property Management Systems (PMS) in emergency situation.
 在紧急情况下使用酒店管理系统（PMS）.
•Fully conversant with all hotel emergency procedures.
 熟知酒店紧急情况所有处理程序.
•Works with Superior and Human Resources on manpower planning and management  needs
 与上级领导和人力资源部一起进行人力规划和管理需求.
Required Qualifications
任职要求
.Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or  equivalent
 具有酒店行政管理，酒店管理或相关的学士学位或大专水平。
.2 years experience in front office / guest services operations, including  supervisory experience at a hotel of similar size and complexity, or an  equivalent combination of education and experience. 
 拥有2年前厅或宾客服务工作经验，包括在相似规模和复杂程度的酒店的管理经验，或与此  相当的教育和相关工作经验结合的背景。
.Reading, writing, and oral proficiency in English or second foreign language  and mandarin. 
 具备较强的英语阅读、写作和口语能力或者第二门外语和普通话。

　　美豪丽致酒店（广州五羊新城店）位于五羊新城和珠江新城CBD商圈交汇处，地处越秀区繁华商务地段，毗邻广州国际金融中心、琶洲国际会展中心，是上海美豪酒店集团倾心打造的中高端城市度假酒店。　　　　酒店坐拥众多国内外百强企业、顶尖奢侈品专卖店，紧邻地铁站，可直通天河体育馆、动物园等热门旅游休闲购物中心，距离广州站约4公里，可步行前往广州塔和美国大使馆。　　　　酒店集智能时尚、现代简约于一体，智能系统支持手机预订、开门、开灯等；客房的大屏投影，3D影片、德国进口音响和300兆专享光纤，令你畅游商旅e时光。　　　　酒店特有的青砖水泥木地板，吊篮沙发鸟笼床，时尚复古，舒适清新，是你不离家也想住的酒店。入住宾客专享的上下午茶服务、洗衣熨衣服务，特为商旅出行创造人文贴心体验。　　　　健康营养早餐、特色简餐和精致茶点，丰富宾客在广州的舌尖记忆。美豪丽致酒店，商务出行、休闲度假之理想的“家”。