招聘Chinese Restaurant Manager 中餐厅经理_汕尾保利希尔顿逸林酒店招聘信息-最佳东方

Position Summary职位概述

This position is concerned with the strategic management of the Restaurant, in line with prescribed Hilton Worldwide & DoubleTree Resort by Hilton Shanwei policies and procedures.

餐厅经理的职位是极具挑战性的工作，应遵守餐厅、本酒店及希尔顿国际酒店既定的政策原则和运作程序。

1. To maintain a high customer service focus by approaching your job with the customers always in mind.

在整个工作过程中，始终保持高度的客户服务意识。

2. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.

保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。

3. To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.

能够提出对酒店的运作及环境有益的意见或建议。

4. To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel.

能够积极的向客人及供应商推荐酒店的服务及设施。

5. To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.

在工作过程中能够做好本职工作，保证自己及其他人的安全。

6. Creating an environment where everyone in the department is focus on “creating that special experience” to deliver exceptional customer service.

建立一种每个员工都关注如何能为客人创造“一次特殊经历”，提供非凡客户服务的工作环境。

7. Actively seeking verbal feedback from customers and team member at each service period.

在服务期间积极收集客人及服务人员的反馈。

8. Agreeing and implementing actions to make improvements to customer service.

就如何改进对客服务采取相应的措施。

9. Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Food and Beverage Manager.

以积极的态度处理客人的投诉及建议，并把必要的信息反馈给餐饮部经理。

10. Making sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during meal periods each day.

在服务时间内以积极的态度，高效、准确的定位及满足客人要求及需要。

11. Be available to assist on duty in the Restaurant & Bars during any busy days or special events.

当餐厅或酒吧繁忙的时候提供必要的帮助。

12. Be Pro-Active towards guests, assisting them with any reasonable requests, and training all team member to see these things before the guests ask.

积极主动的为客人服务，满足客人任何合理要求，并且培训员工能够预见客人的需求。

13. To ensure all standards for Service Delivery as identified in the Guest Satisfaction Manual and the Standard Operating and Procedures Manual are consistently delivered throughout the department.

确保在对客服务指南，标准服务手册中的所有标准都能够在整个部门持续有效的贯彻。

14. Having detailed knowledge of all departmental Standards.

熟悉部门服务标准。

15. Being able to explain the standards to the team members and managers.

可以清楚的向其他员工解释服务标准。

16. Be able to assess team member performance against standards.

能够按照服务标准评估其他员工的工作表现。

17. Ensure that training on Departmental Standards is regularly conducted in the outlets.

确保日常部门的培训能够按照服务标准进行。

18. Monitoring Standards through regular Standards Review checks.

通过反复检查，督导服务标准的实施工作。

19. Developing action plans to address shortfalls in Standards and identifying shortfalls before they affect customer service.

针对工作中的不足制定计划，以避免影响对客服务质量。

20. Implementing and following though improvements identified.

针对于工作中的不足采取必要的行动。

21. To plan, priorities organize and control the day-to-day operation.

计划，确定优先次序，组织及控制每日餐厅的运营。

22. Preparing rosters and job schedules for team member to meet business needs (taking into consideration internal activities and occupancy and external events, promotions etc).

制定每位员工的排班表及工作安排。（考虑内部活动，客人入住率，特殊活动及产品促销等）

23. Communicating effectively with Front Office and Groups & Tours to maximize in house and group business for the restaurant, ensuring direct liaison with Group Leaders upon arrival.

有效的与前台及团队领队协调，尽可能的增加餐厅生意，与领队保持直接联系。

24. To describe, assign and delegate duties and authority for the operation of the Restaurant at all times.

分配，指派，组织授权餐厅日常的经营工作。

Required Qualifications 必要的资历要求：

2-4 years in a managerial position in 4/5 Star category hotel

2-4年在四/五星级酒店的相关管理岗位经验。

DoubleTree by Hilton Shanwei, is a beach front hotel and the first international brand hotel in Shanwei,Guandong. It is located in Jinting Bay, about 7 km from the city center and a 25-minutes drive from Shanwei high speed railway station. The economic circles of Guangzhou, HongKong, Shenzhen and Xiamen is only 1 to 1.5-hours from the hotel by High Speed train. Hilton Group will become the future development booster of Shanwei and the DoubleTree by Hilton Shanwei will become a major force in Shangwei's tourism market by attracting more local and international tourism. 汕尾保利希尔顿逸林酒店是首家入驻汕尾市的国际品牌酒店。酒店位于汕尾市西距离市中心约7公里的金町湾。从酒店到汕尾高铁站驾车只需25分钟车程，酒店与临近的广州、香港、深圳、厦门等国际化城市形成1小时高铁经济圈可快捷高效到达目的地。希尔顿集团的入驻必定将成为汕尾市未来走向国际化发展的助推剂，汕尾保利希尔顿逸林酒店也将吸引更多的国际化的旅游资源并成为汕尾市旅游市场结构的调整开拓者。DoubleTree by Hilton Shangwei features 288 luxury guestrooms, majority of them enjoying sea views of Jinting Bay. Hotel has the All Day Dining, Chinese and Specialty Restaurants, plus the Lobby Lounge, Banquet and an Outdoor swimming pool. Hotel is part of a huge mixed-use development project consisting of golf courses, villas, tourism and commercial facilities that span over an area of 3.8 million square meters. It is a perfect blend of business and nature which is a great choice for business, leisure, corporate events and, private parties and functions. The property has direct beach access and is envisaged to be the upcoming focal point of Shanwei.汕尾保利希尔顿逸林酒店拥有288间豪华客房，所有客房均坐拥优越的观景视角，身居其中，金町湾海景的魅力景致一览无余。酒店拥有全日制餐厅、中餐厅、特色餐厅、大堂酒廊及宴会厅和户外泳池。酒店位于由高尔夫球场，别墅，旅游区和商业区组成的综合体其中，整个项目占地面积超过380万平方米，是商业与自然，忙碌与休闲的完美融合，并将成为商务出行、休闲旅游、公司宴会、私人派对的绝佳之选，从酒店可以直接到达沙滩，它也必将在未来成为汕尾的发展中心。Benefits for the Team Members : 员工福利：1. Free Duty Meal 免费用餐Duty meals per working day will be provided to all team members.所有团队成员均可在员工餐厅免费用餐。2. Free Team Member Sea-view Accommodation免费海景公寓宿舍Team Member Accommodation will be provided to non-local team members with air conditioner, washing machine, beddings and WIFI. 酒店为非本地的团队成员提供舒适的员工宿舍，每个房间均配备空调，洗衣机，床上用品及免费WIFI。3. Social benefits 全面的社会福利Full social insurance and housing fund will be offered to all team members.养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金。4. Team Member Travel Program 团队成员入住优惠价It is Hilton's policy that team members can benefit from team member rate (J1D) when rooms are available.希尔顿成员可在全球姐妹酒店享有非常优惠的员工入住优惠价。5. Leave Benefits 假期福利We provided our team members with several types of leave including public holiday, annual leave, paid medical leave, maternity leave, marriage leave, compassionate leave, etc.法定节假日、年假、带薪病假、产检及陪产假、婚假、丧假等。6. Team Member Awards 团队成员嘉奖We will award whoever dedicates to work as Team Member of Month, Team Member of year and etc.酒店将定期进行月度优秀成员、年度优秀成员等表彰。7. Team Member Training System 团队成员培训In Hilton Worldwide, we provide online courses (in the Hilton Worldwide University), class training, cross training in sister hotels and internal transfer opportunities for all full-time team members.我们提供在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会以及集团内部调动机会。8. Variety of Activities团队成员活动Hotel will organize a variety of activities for team members regularly.酒店人力资源部会定期为团队成员举办各种丰富多彩的活动。Address & Telephone：地址及联系方式：HR Dept. Doubletree by Hilton Shanwei, Jinting bay, Shanwei City, Guangdong Province广东省汕尾市汕尾城区保利金町湾汕尾保利希尔顿逸林酒店人力资源部 +86 (0)660 3918 888 转人力资源部Please bring a photo (2.5X87.5px) in color, ID card, a copy of your certificates and other qualifications.求职请携带近期彩色1寸照片，身份证、相关学历或岗位资质证明原件及复印件。