值班经理 Duty Manager
6千-7.5千
投递简历
发布于 11-11
值班经理 Duty Manager
6千-7.5千
汕尾 | 2年以上 | 大专
投递简历
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职位描述

岗位职责

1.协助酒店高级管理层负责及整个饭店的运作收集对客服务过程中所产生的问题信息。

2.在前厅部经理的直接领导下,在当班期间负责整个酒店的正常运作。

3.负责处理宾客的问题和投诉。

4.负责重要宾客的迎领工作。

5.进行整个酒店的安全和日常的设备检查工作。

6.解决当班期间发生的安全问题。

7.向其它班次协调交班记录上需要沟通的事项。


岗位要求

1.大专以上学历,有同岗位工作经验2年以上,OnQ背景或同集团工作经验者优先。

2.懂得酒店管理一般理论知识和酒店管理制度和工作规范。

3.熟悉各种应急预案的内容和程序,了解接待礼仪、礼节。

4.熟悉外事纪律,了解旅游法规,懂得治安、消防条例等法律、法规等基本知识。

5.具有较强的组织、指挥、协调和控制等方面的管理能

力,能处理宾客投诉和突发事件。

6.良好的英语口语和沟通能力。

其他要求
国际联号工作经历:优先
国内管理公司经历:优先
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广东省汕尾市城区保利金町湾
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
DoubleTree by Hilton Shanwei, is a beach front hotel and the first international brand hotel in Shanwei,Guandong. It is located in Jinting Bay, about 7 km from the city center and a 25-minutes drive from Shanwei high speed railway station. The economic circles of Guangzhou, HongKong, Shenzhen and Xiamen is only 1 to 1.5-hours from the hotel by High Speed train. Hilton Group will become the future development booster of Shanwei and the DoubleTree by Hilton Shanwei will become a major force in Shangwei's tourism market by attracting more local and international tourism. 汕尾保利希尔顿逸林酒店是首家入驻汕尾市的国际品牌酒店。酒店位于汕尾市西距离市中心约7公里的金町湾。从酒店到汕尾高铁站驾车只需25分钟车程,酒店与临近的广州、香港、深圳、厦门等国际化城市形成1小时高铁经济圈可快捷高效到达目的地。希尔顿集团的入驻必定将成为汕尾市未来走向国际化发展的助推剂,汕尾保利希尔顿逸林酒店也将吸引更多的国际化的旅游资源并成为汕尾市旅游市场结构的调整开拓者。DoubleTree by Hilton Shangwei features 288 luxury guestrooms, majority of them enjoying sea views of Jinting Bay. Hotel has the All Day Dining, Chinese and Specialty Restaurants, plus the Lobby Lounge, Banquet and an Outdoor swimming pool. Hotel is part of a huge mixed-use development project consisting of golf courses, villas, tourism and commercial facilities that span over an area of 3.8 million square meters. It is a perfect blend of business and nature which is a great choice for business, leisure, corporate events and, private parties and functions. The property has direct beach access and is envisaged to be the upcoming focal point of Shanwei.汕尾保利希尔顿逸林酒店拥有288间豪华客房,所有客房均坐拥优越的观景视角,身居其中,金町湾海景的魅力景致一览无余。酒店拥有全日制餐厅、中餐厅、特色餐厅、大堂酒廊及宴会厅和户外泳池。酒店位于由高尔夫球场,别墅,旅游区和商业区组成的综合体其中,整个项目占地面积超过380万平方米,是商业与自然,忙碌与休闲的完美融合,并将成为商务出行、休闲旅游、公司宴会、私人派对的绝佳之选,从酒店可以直接到达沙滩,它也必将在未来成为汕尾的发展中心。Benefits for the Team Members : 员工福利:1. Free Duty Meal 免费用餐Duty meals per working day will be provided to all team members.所有团队成员均可在员工餐厅免费用餐。2. Free Team Member Sea-view Accommodation免费海景公寓宿舍Team Member Accommodation will be provided to non-local team members with air conditioner, washing machine, beddings and WIFI. 酒店为非本地的团队成员提供舒适的员工宿舍,每个房间均配备空调,洗衣机,床上用品及免费WIFI。3. Social benefits 全面的社会福利Full social insurance and housing fund will be offered to all team members.养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金。4. Team Member Travel Program 团队成员入住优惠价It is Hilton's policy that team members can benefit from team member rate (J1D) when rooms are available.希尔顿成员可在全球姐妹酒店享有非常优惠的员工入住优惠价。5. Leave Benefits 假期福利We provided our team members with several types of leave including public holiday, annual leave, paid medical leave, maternity leave, marriage leave, compassionate leave, etc.法定节假日、年假、带薪病假、产检及陪产假、婚假、丧假等。6. Team Member Awards 团队成员嘉奖We will award whoever dedicates to work as Team Member of Month, Team Member of year and etc.酒店将定期进行月度优秀成员、年度优秀成员等表彰。7. Team Member Training System 团队成员培训In Hilton Worldwide, we provide online courses (in the Hilton Worldwide University), class training, cross training in sister hotels and internal transfer opportunities for all full-time team members.我们提供在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会以及集团内部调动机会。8. Variety of Activities团队成员活动Hotel will organize a variety of activities for team members regularly.酒店人力资源部会定期为团队成员举办各种丰富多彩的活动。Address & Telephone:地址及联系方式:HR Dept. Doubletree by Hilton Shanwei, Jinting bay, Shanwei City, Guangdong Province广东省汕尾市汕尾城区保利金町湾汕尾保利希尔顿逸林酒店人力资源部 +86 (0)660 3918 888 转人力资源部Please bring a photo (2.5X87.5px) in color, ID card, a copy of your certificates and other qualifications.求职请携带近期彩色1寸照片,身份证、相关学历或岗位资质证明原件及复印件。
广东省汕尾市城区保利金町湾
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